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ComplaintsforCassidy Tire & Service-Lombard
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I had called because of a tire leak. I chose this location due to proximity of work place.***** told me I needed to completely replace both front tires because the leak was in an area of the tire that could not be repaired and both of the front tires needed to be the same. His quote - $351.76 Got a second opinion at ************************ at ********************. closer to my housing.The tire leak was fixed for $25. It is absolutely disgusting the lie he told to take advantage of me. Both ***** and Cassidy ************ should be red flagged.Business response
04/25/2022
***** informed the customer her tires were low on tread and should be replaced. Some garages and repair shops will still repair tires even though the tread is below 4/32nds of tread. We are sorry the customer feels this was not honest. We look to perform the best and safest repairs for all of our customers.Customer response
04/26/2022
Complaint: 17047439
I am rejecting this response because:***** is a LIAR AND MAILICIOUS DECEPTOR.
He said the puncture was in a place that required more than fixing the leaking tire. It would REQUIRE replacing BOTH front tires at a price of over $350.
It was only a nail puncture which was easily fixed by another business for $25.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.