ComplaintsforJC's Granite & Flooring
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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
The date of the contract was 11-09-2021. The start date was to be the 2nd week of Feb. 2022 and the job was to take 2 weeks to complete. We are at July the 1st and the job is still not done. We have tried unsuccessfully to contact this company by phone and by text . The last time we got any response from this company was on May 27th at 9:21 PM stating they would follow up on Wed. We have text messages to this effect. No further contact from them has been recieved. We have sent multible text attempting to get completion of service to no avail. We want this job completed and them billed for the labor and or parts. We have paid in excess of ****** dollars and still owe on the work an undetermined amount. We just want the work done and all agreed to completed. We would be OK with using another supplier or vendor to finish what they started, but any amount over what we owe should be JC's ************************************************ responsibility. Several aspects of the install are not good. The removal or reinstall of the dishwasher left the door not operating correctly. Some of the light fixtures are put up shoddily. There is a gig list we have compiled that we will discuss with the company finishing the project but I think you get the general idea of the situation.Initial Complaint
01/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 28, 2021 I paid JC'S Granite and Flooring by check $2353.67 for materials and installation of vinyl plank flooring, removal of old flooring and installation of new plywood subfloor. It took over 6 mo. for them to install the new floor. They did not remove the old flooring or install new plywood. Instead, they put screws in the existing floor and installed the new flooring over the old flooring. I was also billed for 2 bull nose trim and only 1 was used. They owe me $759.61 for materials not used and work not performed.I have tried contacting them by phone, e-mail, and text message. They do not return my calls and they are aware that they owe me money. I have even stopped by their warehouse at *********************************************************************** where they have relocated after moving from their previous storefront at ***********************************************************. The owner is ********************* and his wife, ********************* ***********). After waiting over 6 mo for my flooring and being put off for so long, I finally made contact with ***** by waiting in the parking lot of the closed show room at **** N 2nd in Oct. Although the store was closed, they hadn't moved out yet and there were still supplies inside. It wasn't until I confronted him in person that my floor was finally installed the next month. There has been a total lack of communication throughout this whole process.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.