ComplaintsforAsueoz
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
At the end of October 2021 I ordered a guitar as a Christmas present for my husband. I never received the guitar. I received a package of socks instead and that was the first of February 2022. I have contacted the company on numerous occasions and have not received any help. I asked for a refund, but was told I could not get a refund until I returned the item. How can I return what I never received. The web site does not state that the item is coming from *****. It said the mailing would take 15 - 25 days due to the pandemic. I have tried calling the phone number ************** and get a recording that "someone will help me shortly", but no one ever comes on the phone. I held on for 45 minutes on one occasion and 30 minutes two times.Initial Complaint
12/29/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a saxophone for my nephew and his band class on Nov 18, 21. I purposely looked for a company in ******* due to shipping delays. This company advertised they were a IS Company that shipped from IL within 30 days would receive the saxophone so I ordered it. When I asked for the tracking details a few days later, I was given a tracking number that was coming from China. I immediately contacted the company for a refund and was told no, wait for it. I have complained on several occasions since and told, No refund. This company falsely advertised and led me to believe they were shipping from IL. Its past the 30 days and I want my money back. My nephew needed it and now cannot do band.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.