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Complaint Details
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Initial Complaint
09/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a *************** water heater from this company. It was delivered and installed by **** Plumbing. In September, I was unable to get hot water. On the weekend. Contacted a reputable 24 hr. On call service. Black Diamond. They discovered that the kicker switch had failed due to improper heater venting. They contacted *************** shared photos and the company agreed to overnight the part. The heater was under warranty. I contacted **** Plumbing and she refused to accept any responsibility and just screamed, yelled and became irrational. Black Diamonds estimate to correct venting and replace switch. $239.90 An absolutely irresponsible business **** Plumbing. .Business response
09/22/2023
Customer called over the weekend. We are not a 24/7 service company. I called back Monday first am (7am.) no response, unable to leave a message. I called a little while later and was able to leave a message for customer to call back. Customer returned the phone call @ ***** Monday morning. I asked if they had gotten their problem resolved. She said no. They were waiting for the part to come in, I said we would come out once the part was in. Customer proceeded to say we had installed the vent improperly on their water heater, I told the customer our paperwork did not indicate we changed the existing vent piping in anyway. She said that I was being unprofessional, and our company was unprofessional. Customer indicated that there were photos of said vent but never allowed me to share our email with her to receive these photos. And said she was going to have the other plumbing company finish the job. End of conversation.
Office manager
***********************
************
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Contact Information
5342 Forest Hills Ct
Loves Park, IL 61111-8319
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.