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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a pink paracord sway strap for my radio strap. Emailed the company and received a response on May 2nd thay the paracord shop dropped off the item that day and it would be shipped the following day with tracking to follow. It is now the 25th of May and I still have no product or a tracking number.
Business response
05/27/2024
This order has been refunded as of 5/25Initial Complaint
04/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
My order no ****** was placed on February 21 2024 for a Baton. It cost $189.99 To this day I have had zero response from this outfit. I sent emails and I know better to call the advertised phone number. No response. I want an answer from these guys the stat of my order or refund me.My phone no is ************Business response
05/01/2024
The item is currently on Backorder. We did send a notification of the backorder but had no response. We do not provide customer service via phone as indicated on our website. I have canceled and refunded the order on 5/1/24.Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
04/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered a knife about a month ago, have heard nothing after emailsBusiness response
04/06/2024
The order referring has shipped on 3/25. Order email was sent along with tracking information. I will not post that information here but the customer may contact me at ********************************************************** for assistance.Initial Complaint
04/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I order the product from this company and never received a confirmation of order. My credit card was charged but even after a month no confirmation ordered was received or a shipping date of product. They have no working customer service number. I had to join ******** to send and email to company. Over a month and a half later someone responded to tell me it was in back ordered and that I should not have disputed the charge. As a result they were not going to be sending me the product.Initial Complaint
03/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed my order on February 26 totaling over $100. The website states that my order is processing and the money has been taken from my account. I have been given no updates about shipping information. I wrote an email to the supplier and have not received a reply. Today, I tried calling the phone number provided and it just rang and never reached a voicemail. I am becoming concerned that I need to start pursuing this claim with my credit card company.Business response
03/08/2024
Hello, I have no emails from the customer and we do not provide customer service via phone as clearly stated in our terms and contact page. Since the order has not shipped and the customer has indicated they are disputing the charge I have cancelled and refunded the order
Customer response
03/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
02/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a product online and 6 days after purchase I haven't received any updates on when item would be shipped. Called the number on website and got zero response. Sent a email and also got No response. Company has multiple complaints on them taking money from customers and not shipping items.Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a Rothco 24" Side Handle Nightstick Baton on January 17th ****. Their site states it takes 2-3 days to process and 7 days to ship. It has been well over that. They can't be reached by phone and I've emailed them twice with no response. The purchase amount is $38.98, which includes a shipping cost. I have not heard anything from this company besides an email confirming they received my order. The order number is ******. I would like my order shipped or a full refund asap.Business response
02/03/2024
This order has been shipped as of 2/3/24. Our website gives estimates on shipping times. Changes can occur due to circumstances like weather and staffing. I apologize we have no communication from this customer via email and our phones have been out of service due to a service outage. If the customer requires additional assistance they may email me directly at ****@ mps-outfitters.com
Customer response
02/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 12/30/2023 I placed an order for a holster and I have never received it. **** from sales said that they dont work holidays or weekends and the orders are usually filled within three business days but that has not been the case it is now the 10 th of January well past the weekends the holidays and still no holster. They also dont answer email they dont answer phone calls it appears they ************ peoples money.Business response
01/12/2024
I myself have been in constant contact with the customer about this order. I even replied to emails on the weekend. Since the customer has requested a refund we find it in both our interest to cancel and refund the order. I will do so without delay.Customer response
01/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
12/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 2 knives from this company about a month ago, after having trouble with not being able to track the order and the order not arriving when it was said to be I tried to email the business several times with no response, I also called several times but no one answered the phone. At this point I would just like to cancel the order and receive a refund- since they did charge my card.Business response
12/23/2023
The customer ordered items that are restricted from shipping to their location. They were notified via email to contact us with authorization. I do see one email from them asking for a status and it is true we did not respond. I have canceled and refunded the order.Initial Complaint
11/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered a Knife on 11/04/22 and received a confirmation email and the charge to my credit card the same day.I have received no further status or contact from MPS Outfitters after 3 email requests and 3 voice messages to them. I would like my knife delivered soon, or have the charge returned to my card.Business response
12/01/2022
Good Morning,
Our apologies for the delay in our response. I do not have any communication (emails) from the complainant. I do see one voicemail that was received but was not returned. I understand the concern. The item ordered is a very difficult item to keep in stock. Our stock was sold before the order was placed and our stock level updated. Since this has reached the level of the BBB I will cancel and refund this order immediately.
*********************, Sales Manager
Customer response
12/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although the owner's response that he received no emails or voice messages from me is an absolute lie.MPS Outfitters is an embarrassment to the *** community, and I will be letting my colleagues know not to buy from them.
Sincerely,
*************************
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