ComplaintsforPro Restoration, LLC

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We hired ProRestoration in 2023 to complete some repairs on our home after we were hit with hail damage. The work is not complete yet as of August 2024, but Prorestoration forged my signature to a letter claiming the work is complete. They then sent that letter to my insurance company and requested a direct payment.

  

  Business response

  08/21/2024

  Pro Restoration received this complaint and we are diligently investigating these claims. 

  Customer response

  08/28/2024

   
  Complaint: 22162353
  
  I am rejecting this response because: We sat down with the owner of Prorestoration in effort to come to an agreement on how to resolve the issues. We came to an financial compromise, but the follow up emails are not reflecting the discount we agreed on. We have sent emails trying to get the issue resolved, but have not recieved follow up from Prorestoration since Friday, August 24th.
  
  Sincerely,
  
  *****************************

  

  Business response

  08/29/2024

  *********************, the owner has been in direct communication with the consumers. ********************* responded today before seeing this message back from the consumer. 

• Initial Complaint

  04/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife and I have received multiple solicitation calls from Pro Restoration soliciting roof inspections after recent storms.Despite being asked to stop calling, the company continues to call daily, sometimes multiple times per day.Both my wife and my numbers are also on the Do Not Call list, and we do not have and have never had a previous business relationship with this business.We ask that they cease and desist from all future calls to our phones at ************** and **************. Complaints have also been filed through the Do Not Call Registry site of the Federal Trade Commission.Today, upon notifying the caller of my complaint to the **** the caller asked if it was like taxes or something and was unwilling to escalate my concerns about the repeated calls.This is becoming more than just a nuisance and is rising to the level of harassment.

  

  Business response

  05/29/2024

  We're denying these accusations as no one within our company solicits customers via telephone. We don't have any customers with that name or address in our system. They could potentially have the wrong company. 

  Please let me know if you need any further info. 

  Regards,

  *******

• Initial Complaint

  10/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired ********* to replace my roof and gutter. Supplies were delivered on October 4th, I was not home when supplies were delivered. When I got home I immediately noticed damage to my driveway. I text ****** the field rep and he replied the next day that he would let production know and the supply house would take care of it. I heard nothing back from anyone. On 10/17, I called the office and explained the problem and sent pictures, via email to ***************************. She told me someone would be contacting me. No one did. On 10/19 I received a invoice via email for the balance of the job. I emailed ******* at ********* on Oct 20th and told her that since no one was either calling me or coming out regarding the driveway, I called three concrete contractors for estimates to do the repairs. I hired a contractor for $5000 to remove the damaged areas only and pour new cement and that I wanted the $5000 credited to my invoice. I also shared with her that there was now a small issue with the roof that my son noticed in the back of the house where the new drip edge doesn't overlap the fascia. I text ****** the rep the day my son noticed it, along with a picture, again, no response. I then emailed her again on 10/25 informing her that I have heard nothing from anyone at the company regarding the driveway. or the roof repair. Then late in the day on the 25th I receive an email with the original invoice attached stating that someone by the name of ****** the production manager" has been reaching out to me to resolve the issue. Which is a complete lie, as NO ONE has contacted me. 2nd, they state that the damage was pre-existing, which is also a lie. 3rd, they stated "we very much want to resolve this matter, but cannot do so without my assistance. and they would put a Lien on my home if I don't pay the balance or respond to the email. I immediately emailed them again stating no one has attempted to contact me in any form., let alone come out.

  

  Business response

  11/22/2023

  Hi *****,

  Unfortunately, you've written a complaint on the incorrect company's page. We are Pro Restoration and it sounds as though you are trying to reach *********. Sorry for an inconvenience. 

  Best,

  *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩