ComplaintsforCar Care Center, Inc.
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a 1994 Mercery From The Car Care Center in Macomb IL on August 17, 2023. I drove it home that day. The next day I realized the odometer was not working. I called that Friday and again on Saturday. On Monday I finally talked to the owner. He told me to bring the car back and they would fix it. I took the car back on Monday. Today. August 22, 2023, the owner told me they would not fix it.Business response
09/07/2023
We have been a local business and serving our community for 52 years. The customer bought the car "As Is," and was made aware of this in writing. The customer brought the 94 Mercury Marquis back soon after purchase, saying that the odometer did not work. We offered to look at the car and assess the problem, but we would need to schedule the time to do so. The customer wanted it scheduled and done within 24 hours, however we were unable to accommodate looking at it that quickly. We tried to make an appointment for him to bring the vehicle back in, however the customer became upset and said he would talk to the attorney general instead. The issue claimed was not a safety issue, and therefore it was not an urgent matter.
We never stated we would or could fix the problem, we offered to look at the car. We would still be happy to assess the problem if the customer would be willing to come in and schedule an appointment.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.