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Customer Reviewsfor3 Rivers Solid Surface & Remodeling
4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Kim R
2 stars11/14/2022
They did a small kitchen for me took 6 months... different ppl all the time....come whenever they wanted... kitchen has alot of things need fixed got tired of dealing with them..very unprofessional...just wanted to warn others stay away..I have pictures on ******...wife was crying because of stress...3 Rivers Solid Surface & Remodeling Response
01/23/2023
We disagree with this review, we did a complete remodel of the kitchen (floors, cabinets, lights etc.), and it was completed in just under 2 months. There was some minor repairs that needed to be addressed that were stretched out over a couple of months due to scheduling conflicts on both parties, not even close to 6 months. We provided them with a schedule of when to expect workers and it was always the same worker(s) except for occasionally and they were notified before hand.3 Rivers Solid Surface & Remodeling Response
01/23/2023
We disagree with this review, we did a complete remodel of the kitchen (floors, cabinets, lights etc.), and it was completed in just under 2 months. There was some minor repairs that needed to be addressed that were stretched out over a couple of months due to scheduling conflicts on both parties, not even close to 6 months. We provided them with a schedule of when to expect workers and it was always the same worker(s) except for occasionally and they were notified before hand.Review from Jamie W
5 stars02/24/2022
We were looking for a remnant piece of quartz to use for our double sink bathroom vanity. I contacted 3 Rivers SSR after failing to get a response from another company we used for our other bathroom remodel in 2020. ***** was super to work with. She was very responsive and kept our budgeting needs in mind. Since I was looking for a very specific color, we had a hard time finding a remnant piece but ***** did not give up and tried every avenue to help find a piece before we just decided to purchase a slab so I could have the color that I really wanted. The install crew was very professional and cleaned up after themselves to include asking to borrow my broom to sweep up dirt they tracked in from outside. We are hoping to start a kitchen remodel next year and I will most definitely be calling 3 Rivers SSR again. Thank you ***** and Crew!3 Rivers Solid Surface & Remodeling Response
02/25/2022
Thank you so much for your business and glowing review! ***** and crew are definitely a huge asset to our company. We look forward to doing business with you in the future!Review from E. M.
1 star01/19/2022
Terrible customer service. We had granite countertops installed throughout our house by River City Granite a few years ago. The granite is pulling away from our wall in kitchen. I called Three ************** to have them come out and give us an estimate. My first call was November 29,2021, office staff would never call back, I called weekly to get response and finally on December 21, 2021 someone came out to check it and his response to me was if it was done Correctly I would not be here. I waited for a call about the estimate with no response so again I would call weekly to get an estimate finally on January 19, 2022 I called again and she finally had an estimate of $500. I told her I thought that was a little extreme and she replied that they are not responsible for the other companies work, I told her that since they took over the business they should have some responsibility for it. It took almost 2 months to finally get that answer and I believe they could care less about our problem. I will never do business with Three **************.3 Rivers Solid Surface & Remodeling Response
01/26/2022
As stated in the last review they made,We are disappointed and disagree with this review, this is not a 3 Rivers client. We did receive a call from them inquiring about a repair, their install was approximately 10 years ago, we advised them that we are not River City and are not responsible but we would come out to assess the issue. We explained that we are very busy at that time and if we could get someone over, we would call on the way. Due to a shortage of workers and quantity of work, we were not able to get someone over to assess the issue until that date. Since we were not present during this assessment, we cannot confirm what they claim the worker said about "not being done correctly", although the worker denies saying this. After the assessment, we provided them with a quote, the work entails taking off the existing granite bar top, installing an additional steel bracket, possibly replacing the steel brackets currently in place, and possibly a wall ledger for additional support. The client was not happy with the amount and thought that we should do the work for free, we explained that most companies, including us, only have a one to two year warranty on installation and told them again that we are not River City and not responsible for any repairs although we always try and assist River City's former clients as best we can. That is when they stated that they were going to contact the BBB.Review from E. M.
1 star01/19/2022
Terrible customer service. We had all countertops done by ***** **** ******* several years ago. I realize that Three Rivers Granite took over the business so I had no choice but to contact them when our granit started pulling away from the wall. I started calling Three Rivers on November 29, 2021. They said someone would have to come out for estimate, they would never call back, I continually called and finally on December 21, 2021 some came to check it. His comment to me was if it had been done Correctly I would not be here. So then I waited for them to get back to me for the estimate, again no call back. I would call every week and they never returned my calls. Finally on January 19, 2022 I called and she gave me an estimate of $500, I thought that a little unreasonable but she commented that they cannot be responsible for the other companies work. I replied that you took over that company you should have some responsibility and I feel that quote was extreme. I will never do business with Three Rivers Granite!3 Rivers Solid Surface & Remodeling Response
01/20/2022
We are disappointed and disagree with this review, this is not a 3 Rivers client. We did receive a call from them inquiring about a repair, their install was approximately 10 years ago, we advised them that we are not River City and are not responsible but we would come out to assess the issue. We explained that we are very busy at that time and if we could get someone over, we would call on the way. Due to a shortage of workers and quantity of work, we were not able to get someone over to assess the issue until that date. Since we were not present during this assessment, we cannot confirm what they claim the worker said about "not being done correctly", although the worker denies saying this. After the assessment, we provided them with a quote, the work entails taking off the existing granite bar top, installing an additional steel bracket, possibly replacing the steel brackets currently in place, and possibly a wall ledger for additional support. The client was not happy with the amount and thought that we should do the work for free, we explained that most companies, including us, only have a one to two year warranty on installation and told them again that we are not River City and not responsible for any repairs although we always try and assist River City's former clients as best we can. That is when they stated that they were going to contact the BBB.Customer Response
01/20/2022
First of all I never,ever implied I wanted it repaired for free. The worker that came out to inspect the granite most certainly made that statement about if it was done correctly he would not be there, In fact he spent quite awhile talking about the accident his dad was in and trying to find a picture of how he looks today after the accident since we knew him from the original install, Its such a shame he lied about that to his present employer. Also the worker that came out is one of the original workers from Granite City, in fact he is Granite Daddys son, so they are the same workers who installed the original countertops throughout our home. My husband was also present during this conversation, I could have him send a comment about it if necessary. Three Rivers took over this business with the same installers that is why they should want to keep a reputation that they stand behind their work, just because the name changed they should stand behind their work being the same installers. Even with all that said the lady in the office would not return my calls, I had to call to get any kind of answer, I believe she was not interested in this project and was hoping I would go away, I understand everyone is busy, I wasnt trying to rush them I just wanted an answer, I told her that the amount was a little extreme, I did not ever say I wanted done for free.3 Rivers Solid Surface & Remodeling Response
01/26/2022
It was when you received the answer on the cost was when you contacted BBB, just because we have one of the installers that worked for River City does not mean we are responsible, we also have other installers. 3 Rivers bought out River City, not took over, we were willing to do the repair work, most companies will not touch another companies work, but we do need to cover costs and do not agree that they were being over-charged.
Customer Review Rating
Average of 4 Customer Reviews
Contact Information
915 Fairway Park Dr
Madison, IL 62060-1902
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 4:00 PM |
---|---|
TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 4:00 PM |
FFriday | 8:00 AM - 4:00 PM |
SaSaturday | By Appt. Only |
SuSunday | Closed |
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