ComplaintsforOld School Pizza LLC
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Complaint Details
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Initial Complaint
10/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On September 30th, 2023, my family and I went to Old School Pizza in *****, **. Their menu ****** they offer gluten free pizza. I ordered a gluten free pizza because I can't eat gluten. As I was eating my pizza, I realized the chicken was breaded. So, I stopped eating and asked the staff if theres gluten in the breading. The waitress said yes and that the ingredients are not gluten free. However, their menu states that the pizza is gluten free. The staff yelled at me and that its my fault for eating the pizza. After that, they called the police on us and told the police we were going to dine and dash. Which was not true. We waited for the police to come and explained the situation. The police made the restaurant remove the pizza I ordered from the bill and we paid for everything else. No apology was ever given. The resolution I would like to see happen is that they either update the menu to be more specific or they should just not offer gluten free products at all if they can't maintain quality control.Business response
10/27/2023
**********************;Customer response
10/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I'm glad they changed the menu. Even though this was the first time they've ever had to deal with a menu miscommunication, things happen. It's just better for a business to take responsibility and apologize.
Sincerely,
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.