ComplaintsforHomestar Insurance Service LLC

• Initial Complaint

  10/03/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This message was sent to Homestar Insurances President-***********************************, and I have not gotten a response. My husband and I have been in contact with ***************************** multiple times, in regards to a concern/inquiry weve had since mid-summer, and we have not been able to get an explanation. I am reaching out to you, in hopes that we can get some answers because we are incredibly frustrated, as Homestar customers. We had Farmers insurance through June 2023. Attached you can see we paid Farmers $330.37 on June 15th. In the meantime, ***** switched us to ********** We paid $664.84 to ********* on July 6th (July and August payments). We then were charged $541.58 by Farmers on July 17th. I have been trying to get answers about my we paid both ********* and Farmers in July, and she has not provided us with an answer. We should have never been charged by Farmers in July. This is a large sum of money, and we would like an explanation for this because we were overcharged. ***** has done nothing to resolve this, since mid-July. I contact her regularly, and she still has not resolved the matter. We would like answers. We are asking that you please let us know what is going on.

  

  Business response

  10/27/2023

  This is the response ***************************** gave regarding her communication with ******************* on this compliant:

  *** feels that she overpaid MetLife. 
  
  I remarketed *** before her renewal in June.  When I spoke with her about the new policy she was going on vacation and said she would take care of things when she returned.  When she did return we were into July so I told her we would write the policy for 1 month past the June renewal I was thinking she was paid up to July I did not call the company to check that out.  I wrote the new policy with ********* and took a down payment, we cancelled the MetLife policies and expected a refund.  When she did not get a refund I was told that she was paying a month behind.  I asked about getting the billing history to find out where and when the policy got behind in payments.  They could only send the info to *******  *** did receive it but it was not for the full time she had been with MetLife.  My most recent phone call to MetLife I found out that when you set up payments in Expressit which is monthly EFT they do not start the withdraw until 30 days after the policy was issued.  She said that even if I would have accepted 1 month premium at time of application it would have been credited to the 12 months and the next payment would be 1/12th of the remaining premium.  I emailed this information to *** and have not heard back from her. 
  

   

  In addition, I DID respond to ***** inquiry about this billing issue.   I emailed her back and told her that we were looking into the billing issue with MetLife/Farmers and that either ***** or myself would let her know what we found out.

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