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Find a Location

Marengo Guns has 1 locations, listed below.

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    Business ProfileforMarengo Guns

    Shooting Range

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    20014 E Grant Hwy, Marengo, IL 60152-8245
    BBB File Opened:
    7/3/2018
    Years in Business:
    13
    Business Started:
    12/18/2010
    Business Management
    • Business Manager
    Contact Information

    Principal

    • Business Manager

    Customer Contact

    • Business Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/17/2021

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Ordered shotgun online, they send a confirmation to my e-mail, took a money from my credit card and sold my gun to somebody else. Then send me a cancelation notice saying OUT of order. This message popped out right after I purchased this gun, telling me this was the last one. I called the business asking questions, and rude lady named **** over the phone said they do not update their system and the gun had been sold to somebody else. I asked what time it happened having a time stamp on my transaction thinking I was the first one. Lady did not care, she said "I do not know who purchased the gun, how do you want me to find it?" OMG, selling guns they have no idea who was the one that placed the order? Out of control. I wanted to point out that if I was the first one, the other person should receive the message since gun is still not picked up (3 days waiting) that his transaction has been cancelled. Rude lady over the phone said, "You know what, never call, never come to the store, bye" hanging up the phone on me. Is this the way customers should be treaded?She claimed to be store manager when I asked for one. www.marengoguns.com Order Status Update ________________________________________Your order for the following item(s) has been canceled: QtyItemAmount 1 xStoeger Stoeger M3000 Tac Fld Stk all acc. FS$499.00 Cancellation Reason: Out of stock

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Pam K.

    1 star

    07/22/2022

    Horrible RIP-OFF. So disappointing! I brought in many guns and rifles and they made excuses why they weren't worth much so barely wanted to give me a dime for them, BEST THING I EVER DID WAS WALK OUT OF THERE. I found a gun shop that not only gave me more that generous prices for each gun and rifle but they also showed me the site they used to determine the price. STAY AWAY FROM MORANGO GUN SHOP, THEY WILL RIP YOU OFF!

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