ComplaintsforPioneer Plumbing Restoration

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We hired them to do inside work since the ****************** hired them to do the outside work. They gave us a bid of $4,000 and the final bill came to $8000. The concrete was so bad it was like gravel rocks, there were gaps between the concrete and the floor. It wouldn't pass inspection. It had to be jackhammered out. We are being charged twice because it failed; they left a mess and they also left some of their tools. This is all inside our finished basement.  There was also a charge for an excavator on our bill.  They didn't use an excavator on the interior of the house, only on the exterior and Ellisville paid for that.

• Initial Complaint

  01/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I received an estimate for a plumbing project from pioneer plumbing for ****. They were an hour and a half late on their first day. Repairs needed to be changed since they found something different once they dug under the ground. Understandable. Before **** left that day he told me it would be around another $700. I received an invoice later that said we would owe another $*****. But the invoice still had details from the original estimate of work that was never done and was never going to be done because like previously established the work had to change once they got underground. Understandable. ***** is significantly more than $700. When I asked for a more accurate invoice I received another invoice a week later stating that we now would owe $1,800. Which is $100 more than what **** quoted us before he left on the first day, and is an additional $700 more than what they invoice us for the previous week. It has been around 3 weeks now and I've been asking for an accurate invoice for the entire time and the price just keeps jacking up. They know that my mother is disabled and has to get a loan from the bank and they just keep jacking up the price.

  Customer response

  05/09/2023

  They finished the job and they double charged us and they took the double charge off.  The price was still more than the original quoted price.  I am still looking for the itemized receipts. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩