ComplaintsforTroy Towing & Storage
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Complaint Details
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Initial Complaint
06/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We were in a vehicle accident on Wednesday that our vehicle was towed by this company around 6:45pm. When we originally spoke to the business, they said that it would cost us $200 and we would have to give them the title. When we went to the business to see the vehicle and try to get stuff out, they would not allow us access. When we talk to them now, they say the vehicle has been in there possession for 3 days which is untrue. They only have had the vehicle for around a day and a half now. They are now trying to charge us $635 and also if we want the vehicle towed by them to us, we would have to pay an additional $100. The issue we are having is that they are charging us for more than what we were originally told and they are claiming they have had the vehicle for longer than what they say. We believe they are trying to take advantage of the situation and also we do not want them to have the vehicle, so we don't want to give them the title. They have not been clear about all of this and we want them to just agree to the original amount we were told.Business response
06/29/2022
This consumer couldn't pay the bill. We negotiated with him. He provided $200 and the title to the totaled car. We provided the plates and the receipt. He was satisfied at the time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.