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ComplaintsforGrisham's Automotive
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my truck in for a weird noise. They told me it was the transmission. He had it 6 months. He allowed my battery to die and blamed me. I picked up my car and it still was making the noise. I took it to another shop and it was my engine and not the transmission. He did not complete the transmission work either. I am having trouble with a transmission I paid $3500 for him to rebuild. He wants even more money to fix something that he should have completed before. He has been putting me off since December.Initial Complaint
11/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I dropped off my vehicle for a transmission repair around December 22, 2020. The repair is still not done and my vehicle has been parked outside, unprotected for nearly a year now. Each time I call to see if it's ready I'm told "I'll have it ready next week". For the past 8 weeks or longer he has had a "friend's car in the bay where I need your car" delaying my repair. I sent them a letter over 2 weeks ago offering 3 options. Buy my car for $2500, charge his friend $100/week taken off my bill for each week that his car was put ahead of mine, or deduct $100/month beginning March 2021 from my original quote (just short of $1700) I have yet to hear back from them with any response or time frame of when it will be ready.Customer response
02/17/2022
I have had contact and currently am in negotiations with the business to resolve this.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.