ComplaintsforFinish Line Car Wash
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On or about May 15, 2023, I got a car wash from Finish Line in Marion, IL. The attendant ask if I would like unlimited washes for the month for an extra $5. Which I agreed to. This brought my total to approximately $25. The attendant put all my information into the kiosk and gave me a bar code sticker. The following month I was charged $29.99 as a reoccurring charge, I did not agree or consent to reoccurring charges. The corporate office refused to refund the charge even though it had not cleared and was pending. This business is using deceptive practices and attendants are signing up customers for memberships with reoccurring charges without the customer knowing or consenting to the charges and refusing to refund these charges when it is finally caught, citing “company policy”. This resulted in having to cancel my credit card due to the fraud and have a new card issued. Corporate also tried to tell me that an email that was sent (which I never received) that was an agreement for the billing.Business response
06/17/2023
Good morning,
When a customer is signing up for a membership with our company, they go through a screen flow which explains that their credit card will be charged on the same day of every month starting the day they sign up; see attached file. At the bottom of the screen the customer must initial / sign, showing that they understand these terms and conditions. All employees on site are trained since day one of employment that customers are to initial / sign on this screen before moving forward. On that screen it also explains cancellations require a 7-day notice prior to billing cycle.Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We had entered the car wash and exited the carwash. When we arrived home we noticed that we were missing a piece of trim that was located below the passenger side door. So, we returned to the carwash. The manager on duty gave us the trim that was knocked off and he took pictures. As, far as I know she is the one that filed the compliant and we received something in the mail that states that they are not going to fix the trimming and my husband reached out to them twice and they have emailed my husband. My husband has responded to those emails twice. I would like the trim repaired.Business response
06/17/2023
At our Marion, IL location we have two disclaimer signs before the wash: one before the pay station and one after the pay station before the tunnel. These disclaimers explain that we are responsible for damages caused only by a car wash malfunction. Based on our intensive review of the data we have been unable to find any equipment malfunctions which may have contributed to the situation.Initial Complaint
10/20/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I went through the car wash in ******, Il and it broke off a piece plastic from the car. It was on the passenger side of the car on the back door. I let the company know about it. They said that their video was okay when I went through. I got an estimate any way. I provided them that estimate. When I talked to a manager today he said there was no way they were going to cover the cost of the repair. The estimate was less than $200.Business response
11/05/2021
While we appreciate ******************** complaint, we have communicated with him multiple times about the damage to his vehicle having been done prior to going through our wash. We have clear and direct disclaimers on site that make mention of not being responsible for previous damage not caused by our washes.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.