Business ProfileforNiemanns American Flooring

Went to Neimans Flooring in *********** ** for floating floor. Salesperson was ***************. I have a cement floor with linoleum and we put the flooring over that. She showed us Cortec stone flooring, she said it was strong, won't scratch, and water wouldn't penetrate and it was good for kitchens and bathrooms, and the only way water would get under is from edge and if it does just remove and dry then reinstall. We thought that was pretty indestructible so we picked the one we wanted and they installed end of July. One bathroom we had to order more tile because there was not enough. We had kitchen, foyer, closet, and 2 bathrooms done. One guy installed the main bathroom and another guy did the rest over 2 days. February 6, 2022 I noticed something was not right under rug in front of vanity, it looked like the tile was not level and it dropped down a little and broke edge of 1 tile. I called Niemens and talked to **** and he sent a guy to check which indicated moisture in back of toilet. The toilet is on opposite side of room from damaged area. I called the plumber out to check under the toilet, removed caulk around toilet so it would not damage tile when pulling toilet up. We seen a gap behind toilet where it was cut too big around ******. Plumber cost $250. Plumber said no leaks and it was dry. Placed another call to **** and told him Plumber said it was dry so he sent a guy to repair with the spare tiles we had. The repairman said he could not do it because if you pull one up it will break the others. He said the spot was not leveled on initial instalation, he took pictures of gap by toilet and broken area. I called **** and he said he would order more but I would have to pay for it. I told him I should not have to pay since I paid them as professionals to install the flooring and it was their fault not mine. Beginning 2/21 I have called multiple times and they said they were filing warranty papers. We are now at 4/8 and have heard nothing, just want my floor fixed.