ComplaintsforMain Street Mobile Homes
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Complaint Details
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Initial Complaint
05/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Several problems occurred I was told the move would be done by June and frankly they have not returned to finish repair work or damage they caused. The porch that attached to my home was left on his hauling trailers for almost 2 months without protection from the weather. I called them and it took 2 weeks to get someone to cover it with plastic. the ceiling in cracked from all angels no doubt from the rain. They did not clean any of the mess inside or outside. Nails in boards, broken trim, left razors on the window seal and floor. My son got a flat from a nail and i cut my hand open from a blade left on the floor while i was cleaning up their mess. They pulled the truck our from under the front of my home, but they did not detach it. dragging my home off the bricks to a hard crash on the ground breaking the support beam of my roof and cracking the roof in 3 areas. They did not attach the chimney to the top of the home. the first wind that came along blew it over on my roof causing more damage and now i have a whole where the chimney should be. I am unable to crawl on the roof and correct it myself and they refuse to come back to put it on correctly My siding was not put on completely or correctly it looks awful. The fascia has not been reattached and is missing in many areas. I literally have birds living in my walls The other half of my trailer was stuck in my yard. getting it unstuck caused more damage to the interior not to mention huge ruts in my yard they wont repair on the home was an attached animal pen. i ask them to put it anyplace in the back . They put it dead center in front of my home. to obstruct the view i was looking forward to. I am sure this was intentional. i have reached out many times and begged them to finish the job and constantly told they will and nobody comes. I can provide pictures, videos and witnesses to all accounts listed .Business response
05/26/2022
On August 11, 2021, a contract was entered to move a double wide unit with a room addition.
- Room addition was delivered on September 19, 2021. The porch or room addition was left on the trailer because the concrete to set the unit was not poured until the end of October. The unit was covered with plastic at time of delivery. Due to high winds the plastic must have been damaged. It would be the owner's responsibility to protect the unit after it was delivered to her property. At this time period there was several thunderstorms with high winds.
- **** ********* purchased a used mobile from an individual. The unit was trashed (with dog feces). Any razor blade would have been left by the previous owner. We do not clean or detrash any mobile home that we are transporting.
- All damage caused by moving of said mobile home was repaired by Main Street Mobile Homes at no addition cost to said owner.
- The chimney was placed on incorrectly.
- We are only responsible for the marriage line of said unit. On the out walls we are not responsible for any of siding or fascia.
- Was to be delivered dog pen only to location, the yard was very soft and would cause more damage to yard to move pen around to back of said lot.
- Has four ruts in the yard that would be taken care of by the contractor that dug and pour footings when he back filled the dirt around the foundation.
- A total of 15 trips to Kinmundy to complete this move contract at 160 miles a round trip.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.