Business ProfileforUSA Carpet Cleaning Pros LLC

I think the company might be running a scam. They required a $25 deposit in order to make the appointment. They called an hour before they were supposed to show on December 18th and said they werent coming and needed to reschedule and we agreed on today 1/2/24 as the next best date. They were a no call no show again for an appointment today that was supposed to be from 1600-**** hours. I called at **** hours to see what was going on, they said they had to find the technician and see what happened. I waited until **** hours for a call back or technician to show with negative results. I called back at **** and they said that they are waiting for the technician. I called back at **** hours when I still hadnt spoken to anyone and they said they didnt have a manager for me to speak too. And that the owner/manager was the technician that was to be at my house today is the one I want to speak to. But I cant get his number, I just have to wait for a call back. When I said I want my deposit back and will reschedule, the employee said what deposit? I said your website requires me to put in my credit card information in order to make an appointment. He didnt know what I was talking about and said the technician could still show up and work overnight hours in between **** and **** hours the next day. I advised him that I live alone and unfortunately have to keep my work schedule and that I cant have someone in my home in the middle of the night. At this time its **** hours and I still have not received a call back from the manager/owner of the business.