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ComplaintsforPreferred Emergence Road Service LLC
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
6/03/2024 My mother's vehicle (2001 **** F-350) malfunctions, its no longer drivable. She contacts preferred emergence road service LLC, over the phone the operator gathers her information and they inform us the charges will be $150 per hour of service. now the distance from the pick up and drop off location 14 mins, drive time 27 minutes. We confirm $150 per hour the travel time is 27 minutes the operator says yes. My follow up question when does the time start, he stated soon as the transporter attaches to the axle. The delivery goes well, we're at the drop off location. Then the transporter ask how I'm i paying? Cash! He shows me a invoice of $450 demanding payment for the release of the vehicle. $450 is not what we were told, so the transporter contacted he's office they reduced the amount to $300 claiming the service is $150 and requires a two hour minimum. I was obligated to pay $300 for the tow because the services were complete and i complied to recover the vehicle. I find this company practices to be deceptive and unlawful. There is no active website, with pricing or service fees for public viewing. invoice #*****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.