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ComplaintsforBanCAPs / Rahul Bansal MD
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received a bill for my son in the amount of $400.00. I had been looking for a psychiatrist for my son ***************************. He had been diagnoised as being autistic and I was looking for a psychiatrist closer to my home. I asked my son's primary care doctor for a referal for a child psychiatrist for my son. *******'s primary care doctor gave me a referal to BanCap's, I received a call from BanCAPs on 01/Jan/2024. I was looking for information regarding what services they were able to provide, I was on the phone no longer than 30 minutes. I was unaware that this phone call was a chargeable call and at no time did the health care provider tell me that it would be charged. Also at no time did the health care provider spoke or even asked to see my son. From this time on I have been constantly been call requesting for payment. I have never received any services from ******'s for my son. I think that this charge is excessive and especially since I did not receive any services for my son. I request that these charges be recended or reduced beause no services were provided by the health care provided for my son.Business response
08/16/2024
The patient was seen, we spent 30 minutes with them. They did not sign one of the forms so we could not use their insurance. They refused to sign the coordination of benefits form. We could have seen them on a cash option and offered a discount. We provided a service and didn't get paid.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.