Business ProfileforHampton Inn-matteson

I made reservations at Hampton Inn for 28 March check in 30 March check out date. The reservation was for three rooms. ******** was the person at the Motel who made my reservations. On 25 March I called and talked to ******** again and canceled my reservation confirmation number 466-70953. ******** was very rude and told me that she didnt want me telling her what to do. She put me on hold for about 10 minutes and then came back and gave me the confirmation number. When I got my credit card bill, only one room was canceled and I was charged $146.60 twice For a total of $293.20 on May 2, I contacted Hampton Inn, ******** , ******** And talked to ******** again and told her that she did not cancel my reservation as requested. She began to make excuses of why my credit card was being charged and told me that I didnt did not cancel my room. I told her that she need to fix this and she told me it was my problem and I was a no-show. 25 March. I pacifically ask her to cancel my reservation because I was not coming. And I told her it was her responsibility to fix it because she screwed that up because I pacifically asked her to cancel my reservation and said that I was not coming. ******** failed to do her job and this is a direct reflection of the standard of her performance of work. And I asked to speak to the manager, she replied that she was the manager I requested to talk to the manager of the facility and she told me it was her and I failed to cancel my reservation. I told her she was a liar and you did not do your job because I pacifically told ******** that I was not coming on 25 March 2024. ******** failed to cancel my reservations and cost my credit card to be billed. ******** refused To take responsibility she have demonstrated a Inability to perform her job in a professional manner. ******** was angry and told me that it was my fault. Then Hung up the phone. I contacted ****** corporate office and spoke with *****. She contacted ******** directly and ******** made excuses to her. According to *****. ***** told me that the confirmation Number I have was not mine. I told her that I received this on my email, and my credit card was billed, I asked her who confirmation number was that. I read the confirmation to her that canceled my reservation . she did not tell me whos confirmation number it was. I was billed for 29 March 2024 my check-in date was 28 March 2024. The responsibility of this error was made by ****** in employee name ********. she was very rude . And inconsiderate of the needs of the guest of the hotel. With attitudes like this Hampton Inn, do not have to be concerned about the other competitors hotels because they have an employee assigned in a managers position that is destroying Hamtons image . ******** attitude and performance should not be the standard That represent a business. ******** is the employee. that made the reservations for me. ******** is the employee that I spoke with to cancel the reservations. I believe that she did this intentionally because she did not want to be told what to do. This is bullying and fraud. Substandard performance should not be accepted and very unprofessional . undesired performance should be corrected. ,I did what I was supposed to do. Hampton Inn employee manager fail to do their job properly. I fully intend to hold Hampton Inn responsible four illegally charged my credit card after I canceled my reservations. ******** is totally responsible for this mistake. That Hampton Inn made. I highly recommend that ******** receive corrective training if this is not the first time that something like this have happened with her she should be terminated fired.