Business ProfileforQuality Inn & Suites

My family and I were treated horribly at this hotel. The first night my granddaughter got sick and threw up on the bed, we called down to the front desk to let them know what happened and asked if we could get some clean sheets and blankets for the bed, we were told that housekeeping was not there and they did not have access to clean sheets and bedding and that he was busy at the time my daughter asked if the hotel was full he said no she asked if we could be moved to a different room he said no she asked if it's possible we could get linen from another bed in a room that was not being used he also said no. The four of us had to sleep in one bed that night because we had no sheets and the mattress on the other bed was stained as well. The next day we left at 9:00 a.m. going into the city expecting that the room will be clean when we got back we arrived back at the hotel at 8:00 p.m. and our room had not been cleaned I went down to the front desk and asked why my room had not been cleaned and he said he did not know why he then said we were not on the list to be cleaned. I also inquired as to why I was charged $150 this morning on my credit card on top of what I paid for the two nights stay in the hotel he replied that it was a deposit I asked why I wasn't charged when I checked in then he said we charged you $150 for the sheets because they have been destroyed. My daughter asked if we could get clean sheets and towels for our room since it was not cleaned he told us no he said that we could not have clean sheets and towels because we might ruin them. After an hour we will finally given sheets and towels and they were ripped and stained as well. After going through their reviews for the last 6 years this is not an isolated incident this is something that they done to quite a few people. They would not give me names and or numbers of a manager. I was laughed at and ridiculed. I will never stay at this hotel chain ever again!!