ComplaintsforMedical Equipment Pointe, LLC
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I started receiving medical diabetes supplies from this company addressed to me at my home address. None of the medical providers that I see prescribed this equipment and I do not want to receive these supplies. I have been trying to call to cancel which goes nowhere and I keep receiving supplies (2 shipments now). I have now received a bill for the supplies. We would like all services cancelled and no further shipments/ invoices to be sent as this was not asked for by myself or my medical providers.Business response
12/28/2023
We have spoken to the customer about this issue; we acknowledge that all items sent to the customer were returned and we have processed the return and disabled the account
We do not send out items to anyone without receiving the order from the doctor's ******* In this case the order came from ***************************** (DO)
If the customer decides in the future that they need the items, we will be glad to assist.
Thanks,
*******
Initial Complaint
09/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have not received my sensors for my diabetic meter in over a month. Have called during regular business hours and no one answers the phone. Cannot leave a message because the voice mail is full. I just would like to know why i stopped receiving my sensors and how do i get them started again.Business response
10/02/2023
We reached out to the customer on Friday September 29th, 2023 and she was satisfied with our explanation.
Thanks,
Management
Initial Complaint
08/16/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I have tried 3-4 days now to reach medical equipment pointe regarding a Libre 2 sensor that has not been sent for Aug. I am trying to reach the office in **************, **. The number on the web site takes me to the ******** office of which no one answers the phone. I have left 3 messages without any call backs. Not happy with this company at allBusiness response
08/18/2023
We received ********************** comments from our website and responded to the email she provided on 8/16/2023. If she did not get our reply, I suggests she checks her spam folder etc.
Our customers are required to visit their doctors every 6 months to recertify their prescription. It was time for ****************** to recertify and we were waiting for a fax back from her doctor's ******* We are please to inform ****************** that we did receive the fax from her doctor yesterday 8/17/2023 and her order was processed promptly. We have also left ****************** a detailed message explaining everything this morning.
I remember I called her phone number on 8/16/2023 twice trying to contact her.
Finally we are sorry for the inconveniences this situation may have caused.
Thank you,
Management
Initial Complaint
06/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
$179.41 was the amount billed to me for a Delta 37 Lumbar Orthosis (L0650). The invoice # was *****. The date was 04/01/2023. It was ordered by my surgeon's office to wear after surgery. Apparently, they also filed an appeal to ********* and won. I got the money eventually.Meanwhile I had my bank send a check for the amount $179.41 May 2, 2023. But the company kept billing me, WITH INTEREST, saying that I then owed over $190.00 for late charges.I want them to stop billing me and acknowledge receipt of my payment.Business response
06/21/2023
I called **************** and informed her that the check for $179.41 was going to be applied to her account and she would not receive any more bills regarding this transaction.Customer response
06/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************************Initial Complaint
05/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I started getting a bill for the glucose monitor products. I never knew why I started to receive the meter/monitor. I did not ask for it. I tried to reach customer service but there was no answer and their machine would not allow me to leave a message. I left a message on their website but did receive a message. I paid the bill of $299.48 even though I did not believe that I owned this. With the payment I included a letter stating that I would like this service to be discontinued. I also sent a copy to the mailing address on the product box with 2 unused boxes and the meter; and to possibly a third address that I do not remember where.After 1 month I was finally able to get a live person to answer the phone. I explained that I wanted to discontinue and possibly get a refund. I was told that someone would return my call in a few days but it has been more than 2 weeks and no reply.Business response
06/20/2023
I did call **************** this afternoon and explained to him how he started receiving the products - We received the prescription from his PCP. The customer also informed me that he was using the product and liked it for sometime until we started sending him bills. We are required to collect the patient portion if they don't have supplemental insurance. We tried in the past, but stopped because of implementation issues; we just resumed the patient collection back again at the beginning of this year - 2023.****************** was informed today that we were going to waive the balance on his account and he was okay with it.Thanks,ManagementInitial Complaint
05/22/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
They keep sending me bills for my glucose sensors. My ******** statements show the maximum amount the supplier can bill me is $0.00. I have called them numerous times and given my information to them and the receptionist says I will get a call back from billing within 3 days..they never call back. Now they are threatening to send this to a collection agency. I don't want my credit ruined because of bills I don't owe.Business response
05/23/2023
To the customer, Mr. *************************** , my sincere apologies. He is Qualified ******** Beneficiary (QMB) and should not received any bills. His profile was not configured correctly in our system. We are required to collect the 20% after ******** pays the 80% if the customer does not have supplementary insurance except if they are Qualified ******** Beneficiary (QMB). Mr. *************************** can discard all the bills he has received from ** - they have all been cancelled.
Again, our sincere apologies to Mr. *************************** You do not owe ** anything today.
Customer response
05/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**************************Initial Complaint
04/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Receiving LIBRE 2 Freestyle LIBRE 2 sensor that was not ordered by any doctor that has said I needed this. And now I'm being charged $116. For stuff I do not need. I've called and have not been able to get through to anyone. They continue to tell me we will have someone call you back and never do.Business response
04/20/2023
We have contacted ******************************* and instructed her to disregard the billInitial Complaint
03/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Telephone call said they were sending back and knee brace to all seniors and ******** would pay I would have no charge Told him didn't need it but he insisted Sent big box of useless braces I don't want or need Now billing me for ****** Left message for them to call me and send a slip for no charge return to them No response Company is Medical Equipment PointeLlc Phone **********
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Customer Complaints Summary
9 total complaints in the last 3 years.
3 complaints closed in the last 12 months.