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Complaint Details
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Initial Complaint
11/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a *** ****** that uses a lot of oil before the next oil change. I brought my car to *** for service they suggested to start an oil consumption test. I started the test on 10/24 I brought my car back after the **** miles on 11/08 and it used 2.5 quarts of oil. ****** was my service advisor a she spoke with the manager and technician. She stated the manager recommended that we stopped the oil consumption test because the next step would be the overnight sit and it wouldnt diagnose the problem but cost a lot of money. She spoke with a technician and my warranty company and they would cover a tear down that would diagnose the problem and the warranty would cover it and the technician stated h*** be able to diagnose it then. When I brought my car back to start the process I was informed that ****** was no longer with the company. ****** was helping me and did a half job the entire time and seemed like he didnt want to assist me. He originally stated the last record of me getting an oil change was in September and I would have to start a new oil consumption test. They had no record of the last two conversations I had with ******. Then after I told him I was in on 10/24 for an oil change he returned and said that the only option would be to let the car sit overnight. I sat in there for 5hrs just for him to tell me to move forward with something I was told a week before not to do.Initial Complaint
07/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On 09/13/2022, I leased a new car from Hawkinson KIA and was approved immediately. I then agreed to co-sign for my granddaughter to take over my existing car note that was also financed through Hawkinson KIA. Unbeknownst to me, my credit was run an additional 14 times, even though we were approved by ********* and their own in house financing. 2 more inquiries were run the following day on 09/14/2022 without my authorization. I have asked the sales manager, ***************************, on 3 separate occasions over several months to remove the inquiries from the lenders that did not finance my granddaughter. I believe this was done intentionally because I'm the owner of a driving school and had mentioned I would be purchasing more vehicles for the school. The excessive inquiries would prevent me from doing business with any competitor and force me to buy exclusive from them. These inquiries have limited my ability to fund my business effectively.Initial Complaint
05/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a *** ****** lx in august 2018 shortly after i began having engine problems the dealership has refused to cover any cost the warranty did not cover any of the multiple issues such as engine replacement though some of the letters from *** ****** that the recalls could cause engine failure which i have experienced twice i've paid out of pocket for issues that they should cover *** is one of the worse cars to have because of recalls to there cars! the engine went down and I called *** and they stated well there is nothing we can do though i had a warranty purchasing this car has cased more harm that not having a car to get back and fourth to work. financial hardship due to *** selling me a Lemon that constantly goes down, this car broke down not long after purchased! *** has multiple recalls and ever time i call it's to no avail the have they worse customer service ever.Initial Complaint
03/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*********************** purchased a 2018 *** ******** once the car was purchased ****** parked it at home and did not drive again until 2p Sunday 3/19/2023, the car was driven to ***** ************ ******* **, where it sat until Monday at about 10 am. ****** tried to start the car to leave for the day and it would not start, the horn started to go off as well, **** (sales rep) was immediately contacted and went through how they do a full inspection however I kept expressing that that was fine but clearly the car does not work, at that point, he told me to bring the car in at 9 am. The car failed to start four additional times after that and had to be jumped each time. The final time the car had to be jumped that night all the lights came on the dashboard and when you pressed the gas the radio dimmed out and flickered back on. Tuesday 3/21/2023 the car did not take a jump and it took a little more effort to get the car going, one it was started we immediately went to Hawkinson, where we met with ***** in service. All of the concerns about the car were stated at that time, the car would not start, the horn went off after it was said that it was deactivated, black smoke coming out while driving, and how on the way there when you pressed the gas it seemed like the car was hesitant. The call was received to come and pick up the car and they expressed the battery was, in fact, defective even though it was repeated that the battery goes through inspection and that it was nothing wrong with the car when they gave it to us. I kept explaining to them that the car has not even been driven and that this seemed deeper than just the battery. Wednesday 3/22/23 The car was dropped off at ******************* because I felt that there was something wrong with the car. Today 3/24/2023 I was given a report by the mechanic that the car was definitely emitting black smoke and that it seemed to be leaking into the exhaust, I called *** back and explained everything to them and also.. there is moreInitial Complaint
02/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 8-26-22 I took an uber, I had no car at this time for 4 months due to my car being totaled on 5-15-22, to Hawkinson Kia in ********, **. I only went to look at a *** listed online below $1*****. It was in awful shape. so after sitting at the desk of ************************* giving him information, I got up and told him I was going to walk around the auto mall to other dealers and then go to CarMax. I got up to leave the showroom and parked in front of the door, in my face, was a 2017 ***** Trax. I had no interest in it but I was worn out from trying to find a used car that I could pay cash for with a cd I cashed in. ******* went on to sell this car to me. I finally gave him and we went inside to fill out paperwork. I provided him with a personal check and after he was gone for quit awhile, he came back and told me he would ride with me to a ********** so that I could give him a cashier's check and he would pay for the check. I was so mixed up. My personal checks are always good. Then they sent me to finance and tried to get me to buy a service policy. I said I can't afford one because I live on **** a month and could not make payments. They tried to get it approved but I had credit holds by choice on my credit companies. Within putting 100 miles on the car I had it at the repair shop and the car door would not unlock or open. At 800 miles on the car I had so many issues...again in repairs...cost me almost 800 dollars and was told the transmission is shuddering and won't last ***** miles. *** it has ***** miles and went to a transmission repair and have all 3 reports...transmission shot...even went backward when I had it in drive. I will get killed in this car. Hawkinson gave me a warranty **** miles 3 months. I put on ***** miles...wrote many letters...phone calls...Hawkinson refuses to take responsibility and for them making me go to bank with them to get cashiers check, they knew this car was in bad shape. I fear I will get killed in this car.Initial Complaint
07/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a car and havent had it 24 hours I took it back the same day and they attempt to fix it but the car is no good they still have the car I been paying a note on a car I dont have the bank wont opp out the deal and they dont have a car in my price range they trying to stick me with something I cant afford this about to be the third payment and I still dont have the car just getting the run aroundBusiness response
09/22/2022
Case #: 17638331This case should be closed for ***********************. His vehicle had a transmission issue shortly after purchasing. He was given a loaner to drive while his vehicle was in for repair. After the initial completion of the service needed the problem persisted. He was given a loaner to drive again. While in progress of completing the service needed the second time we offered him different options to trade out of the vehicle that did not fit in his budget. The service was completed and there have been no more issues with the vehicle.
Initial Complaint
05/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On 5/11/2022 my Fiancee and I stepped into hawkinson Kia in ********, **. We had already done the pre approval online and when we walked in ******************* our sales rep greeted us. We told her we had already been pre approved online and she right away worked with *********************** to get the paperwork ready. I told **** before that I want to Discuss pricing on the vehicle we came for (2022 *** ****** lx) and the price for our trade in (2013 GMC terrain SLE) before we sign any paperwork. the price of the car before inflation increase was 24, 329 and after was 28, 050 and I had discussed this with ****. I had spoken to someone over the phone and they had said *** was running promos and rebates to bring the cost down. She brought over a paper that stated they would NOT increase the price of the car so it would stay MSRP after delivery cost. I agreed with this cost and the trade in (5k on my GMC terrain) They brought me to the *********************** and i spoke with *********************** to sign paperwork. My Fiancee was in the room along with ********************* another finance manger sitting in. He then started to pitch me the dealer extras but only ever spoke about my monthly payment but never discussed how pricing broke down. Later after signing paperwork they had the Charged me ****** for the vehicle and when I called and spoke with ******************* all he said to me was I have sign documents stating I was ok with this. This is not right to bait and then switch the price of the car at the end and throughout the process they were lying to me.Business response
05/14/2022
****,
I have attached our very transparent market adjustment on our website. We are very upfront and honest about our pricing which is a $3,000 market adjustment on Seltos. Todays market is very difficult and I understand. Thank you for making me aware, unfortunately with how transparent we are we will not be refunding it.
***********************
General Manager
************
Initial Complaint
05/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a regular and extended warranty with **** They do not have a baseline on paperwork that should be turned it. (We just moved and could not find all of the oil changes that was completed on this vehicle) We submitted about 7 oil. They suggest I should have all my oil changes to be done with them when they are ****** expensive. I have oil changes for the last 2 years and they will not honor my warranty and fix my engine to my car. They are rip offs. I expect them to honor my warranty and repair my engine. this wouldn't shock me if this is done to most African Americans.Business response
05/06/2022
To whom it may concern,
Customer has sludge and metal debris in his engine and that voids his engine warranty. he went 25k with out an oil change. *** corporate has deemed it customer neglect and we can not cover it under warranty.
***********************
General Manager
************
Customer response
05/06/2022
Complaint: 17172299
I am rejecting this response because:This is what *** is good at. I just got the remaining oil change that coves 2021 and 2022. *** was expecting me to get oil change receipts from a ********** that closed down.(plus we moved. ***y didnt give us time to recover all oil change receipts) now, I have them all, whats your excuse *** ****** Saying I didnt have oil changes for 25k miles is clearly a lie when I clearly had an oil change after ****** miles. *** car has ****** (doesnt sound like 25k miles to me) sounds like theres clearly some counting issues.
Sincerely,
*******************************Business response
05/09/2022
To whom it may concern,
If customer can send receipts to ******************** we would be more than happy to help. Thanks!
***********************
Initial Complaint
04/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
03/31/2022 I went to Hawkinson Kia to look at a Kia *** I was paired with the salesman ************************* whom showed me a Kia ** that was on the showroom floor. I liked the car and wanted to go through with purchasing it. Once I found out towards the end of the process that the car was used and not brand new i told them that i wanted a brand new one.The manager ****** came over to talk to me and told me he had a new shipment of Kia **s coming in the following week and that all I have to do is leave a $1000 deposit which I did, and he would call me when the vehicles were in. A couple days went by and no one contacted me about any new Kia *** coming in so I decided that I will take my business elsewhere and just get my deposit back. Ive been to Hawkinson Kia about 3 times about getting my deposit back and Ive been getting the run around for 2 whole weeks now. Every time I call the finance office no one ever answers the phone. Ive came to Hawkinson Kia in person 3 times and each time Im always given some type of different story about how the person who cuts the check isnt there, or how the person who cuts the check just had a baby and is on maternity leave. This is UNACCEPTABLE. It should not take 2 whole weeks to get a deposit back. This location has not been helpful at all and I need answers! Multiple employees have told me that someone will reach out to me about my deposit and not ONE time has anyone from Hawkinson Kia contacted me.Business response
04/15/2022
The check was cut and mailed to the customer, we had our office manager out last week.
***********************
General Manager
Initial Complaint
04/10/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
this is my second complaint against this company. We have been through the process and agreed to terms through the conflict resolution team and they have not followed through with anything that was agreed upon. its continuing to cost me and affect my life in multiple ways and has false info being applied to my credit report monthly. As stated in the last complaint they sold me a wrecked totaled vehicle and agreed to pay any left over cost after the vehicle was auctioned. they have refused to do so and refuse to honor agreement made with BBB. I'm requesting another complaint be filed in reference to them not following through and providing full payment of damages and further damage for what's occurred since the agreement. i have emailed *********************** their general manager multiple times and he has been saying **** days for check to clear since the agreement was reached in November although he advised payment would be made via credit cardBusiness response
09/22/2022
Case #: 17011037This case should be closed for *******************************. Per the agreement below, a check was sent to Flagship Credit Acceptance on 7/26/2022 in the amount of $7784.65 to satisfy the remaining balance after the vehicle was sold at auction.
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