Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Nissan of Matteson has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforNissan of Matteson

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/23/2024

    Years in Business: 22

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Gerald Kia of Madison is a new car dealership that features Nissan brand vehicles. Services include new & used car sales, new Nissan auto parts, new tires, batteries, auto repair, auto diagnostics, engine repair, A/C & heater services, oil changes, auto maintenance, brake service, transmission service and much more. 

    Business Details

    Location of This Business
    5513 Miller Circle Dr, Matteson, IL 60443-1482
    BBB File Opened:
    2/8/2024
    Years in Business:
    22
    Business Started:
    9/21/2001
    Business Incorporated:
    9/21/2001
    Accredited Since:
    2/23/2024
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Gerald Nissan of Matteson
    Hours of Operation

    Primary

    M:
    9:00 AM - 9:00 PM
    T:
    9:00 AM - 9:00 PM
    W:
    9:00 AM - 9:00 PM
    Th:
    9:00 AM - 9:00 PM
    F:
    9:00 AM - 9:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed

    Service

    M:
    7:00 AM - 6:00 PM
    T:
    7:00 AM - 6:00 PM
    W:
    7:00 AM - 6:00 PM
    Th:
    7:00 AM - 6:00 PM
    F:
    7:00 AM - 5:00 PM
    Sa:
    8:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Mark Mizera, General Manager
    Contact Information

    Principal

    • Mr. Mark Mizera, General Manager

    Customer Contact

    • Mr. Mark Mizera, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I went into Gerald Nissan in Matteson, ******** for an oil change on 4-17-24 for a 9:15am appointment. The car was inspected at this time to note damage. Upon receipt of receiving my car back from getting the oil changed and car wash that is a complimentary service when getting work done. I get in and notice a crack running straight down the middle of my windshield. I go back in to speak to ***** who checked me in for the service. He told me the car was washed by hand. I told him my car didnt enter this way you guys inspect the cars before the driver goes inside and notate damage. I told him at that time maybe the squeegee he used on the window did it I dont know what did but clearly theres a crack. He went in and I believe spoke to the guy who washed it. He came back out and stood there continuing to say he said he hand washed it. I dont know and left it at that. He never stated it didnt happen or that I already had a cracked windshield because there was no line running down the middle of my window. I told him I would be filing a complaint. I went in to speak to the supervisor, but ***** who I was told by the front desk young lady was in charge wasnt available. Since then I have left a couple of messages with no response. Today I called ***** again and the voicemail is full.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Reather M

    1 star

    04/18/2024

    I went into this dealership on 04/10/2024 with the intentions of purchasing a new vehicle. The sales person who assisted me requested that I send $1000 to his personal account for the down payment. I traded in my truck, so I was confused on why I needed to put down any money because the trade was more than enough for a down payment. When I received my bill of sale, I did not see the $1000 reflected on the "money paid" section. When I informed the finance manager, and came back to the dealership with proof, I was cut a check for $1000. A few days later, the general manager called me, and tried to coerce me into saying "I gifted" the sales person $1000. I told the general manager several times that I did not "gift" the sales person anything, it was for a down payment. Not even a week later, I received an email from ********************* stating that my policy will be canceled May 20th. The same sales person who "helped" me, initiated the insurance. However, verbatim from the email, "The policy appears to have been purchased by an unauthorized agent/broker improperly using Progressive's direct distribution channel!" I feel very much taken advantage of, manipulated, and this whole experience has been a nightmare. I am still dealing with the impact of the fraud that was committed against me, and I been trying to move on from it. This dealership is untrustworthy, and I hope no other woman was targeted like I was. *****************

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.