ComplaintsforSmart Coatings of Illinois
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Smart Concrete Coatings, Mattoon, IL performed work on our garage floor in 2019 and we have a crack. ~29 May 24 - Initially called and spoke with ***** who said she would send it to the guys in the back.3 Jun 24 - Followed up with ***** who requested pictures be sent and stated they are busy. 4 Jun 24 - Pictures sent. 12 Jun 24 - Received a phone call from **** (Smart Coatings Concrete ********) asking about the issue and stated they work Missouri and since I live in Illinois, it would be the Smart Coatings Concrete in IL. **** stated she would follow-up with *****/Illinois team.17 Jun 24 - Followed up with ****/St ***** team and stated I hadn't heard anything from the IL team. **** stated I should have been contacted. **** stated she would follow up with the IL team.24 Jun 24 - IL team unresponsive to phone calls, left a message and followed up with an email.I would like to Smart Coatings Concrete to honor their commitment and fix the work they performed on my garage floor.Customer response
07/19/2024
Hello,
Thank you for trying to make contact with the business. They did contact me after the fact, however, they could improve their business practices and I would not recommend this business to anyone in the future.
Thanks,
*****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.