ComplaintsforRural King Supply

• Initial Complaint

  09/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed an online order for fencing, t posts, and some wooden beams. I contacted customer support to request a discount and was denied. I then requested they ship the order, and they denied. Weeks went by and my order was never ready, I contacted support who told me to continue waiting as it would be ready soon. I drove 3 hours to the store, who said they did not have the order and it was canceled 2 weeks earlier. I have contacted support numerous times and have not gotten my refund

  Business response

  09/12/2024

  Customer has been refunded. Order was to me marked canceled but store completed it by accident. 

• Initial Complaint

  08/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I already did the section once and there was a glitch so I'll try to do this again real king piled up their inventory too high which made it all over it fell into my fence and it broke my fence I have attempted for over a year to come to some kind of agreement which I spoke with three different people I know the first one her name was ***** which was very rude I can't remember the second *********** name I spoke to and this gentleman I'm speaking to now or lack thereof his first name is ******* he did a respond however he told me that he would get back to me by the beginning of the next week and I have heard nothing I have emailed several times telling him that I've been more than patient and understanding but now I'm going to seek other means not only this but they try to accuse us of stealing from them and that is slander I have seen people run through my yard and the man had two brand new chainsaws one any chance there was a white truck parked in my driveway waiting on the guy I tried to get the license plate number but they jumped into quick and peeled out. Not only are they guilty of defamation of character they are also guilty of cursing at my fiance and there is a witness which is a local police officer was there when they manager cursed at him they even admitted that they were pointing their cameras in my backyard and that's really against the law. They tried to tell my fiance that he was banned from the property and that he could not go through the parking lot even well the parking lot isn't just Rural King's parking lot it's in a little shopping center it's just ridiculous the employees are rude they act like you're bothering them or disturbing them when you ask for help just yesterday I was in there and I took my support dog with me and she had an accident in the store no one came to help no one came to help clean up nobody handed me anything to clean it up. really concerned me was nobody stood over the wet spot to where somebody wouldn't come by and slip

  Business response

  09/03/2024

  We appreciate ******'s comments and concerns and they will be passed on to the store. We always strive to make sure our customers have a great experience in our stores and that they are always treated like more than a customer but as friends, family, and neighbors.  
  
  ******'s complaints regarding her fence are known and our claims department has been working diligently to resolve her concerns. A new fence was installed in the Spring and it was believed this resolved ******'s concerns. ****** brought her current complaint on June 22, 2024, and Rural King's ***************** responded in less than 24 hours. Unfortunately, ****** was not able to respond for two weeks, and it was believed her concerns was resolved.  When she responded after two weeks to renew her claim, her concerns were made a priority, but the delay has required concurrent work. Rural King has been working to investigate ******* concerns since she raised them a month ago and we are happy to continue working with ****** to hear her concerns and work towards a fair resolution.    

  Customer response

  09/04/2024

  the attached photos it is showing the "new fence". They attached it to my broken fence. It is using my support poles but the fence seems to be to there benefit as opposed to addressing my broken fence. I can also provide more photos if needed. These would include objects protruding though my fence into my yard. Also included could be, an example of how high and poorly stacked the inventory has been observed. I would also like to address the comment" treating customers more than customers but like family or..more than customers, but like family or friends". I can understand that is what to company wants. However I am here telling you that is very far from the truth when it comes to your ******, ******** location. May! suggest you send someone from your company to do a little secret shopping to prove my allegations. I just know from my management experiences, this is something the company needs to know about. So they can address and correct the issue. This begin done prevents more customers from having adone prevents more customers from having a bad experience. Bad experiences do not offen lead to a repeat customers. I have faith that the company will do right by me and correct the issue of my broken fence. I gave lived here for 10 years and have put up with my share of loud employees, foul language and all sorts of debris coming into my yard. However this I can not just let it slid. It is my safety, my dogs safety and it's the right thing to do. I have had a difficult tome in cell phone providers causing several phone numberthat the company will do right by me and correct the issue of my broken fence. I gave lived here for 10 years and have put up with my share of loud employees, foul language and all sorts of debris coming into my yard. However this I can not just let it slid. It is my safety, my dogs safety and it's the right thing to do. I have had a difficult tome in cell phone providers causing several phone number changes, however, I can almost always be contacted by email.

  Customer response

  09/06/2024

  Please see attached photos for additional pics of the condition of fence also just a few emails to help establish a time line.

• Initial Complaint

  08/26/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I applied for a cash back credit card from Rural King. I have paid my bill every month since I got the card. I went to the store to use my cash back rewards and they told me they cant issue any rewards unless authorized by ************** I have called ************* numerous times and they dont know what I am talking about. This is some kind of scam between the two companies. I have stopped using my credit card from Rural King now because they are a dishonest company but I still want my cash back rewards. Please help me solve this problem. THANK YOU

  Business response

  09/02/2024

  Good afternoon, this customer has two rewards accounts. They were merged on 4/1/24. The *** card does not have cashback as a reward. Purchases earn points that are turned into a $5 reward once 500 points have been earned. RFCU card did have a cash-back offer for purchases (could get gift cards or use them to pay on the statement.) The customer has used the *** card and earned points at the Rural King store. *******************************************  ********************************************** ***********************************************************************. The customer did call and these concerns were addressed. An email will be sent to him as well since we did provide all this feedback to the ***/RFCU liaison. 

  Customer response

  09/04/2024

  Their answer is not correct. This credit card IS a cash back card. It is supposed to give 5% on Rural King purchases. 3%b on gas purchases and 1% on all else. I have the papers to prove this. That person that sent that reply does not know what they are talking about. This is a scam!!

• Initial Complaint

  08/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Took my tractor in for service and a head unit display issue, toom them 2 and a half month to finish the work on the tractor. I called multiple times aking when it would be ready. They respond with "the part we got was the wrong part, we have to try something else." So finally Aug,25, 2024 I called and asked if my tractor was ready the ast store manager didn't have a clue. Finally got a call back and hr later with " it's ready your bill is 1700$." I said "excuse me, I took the tractor in for a 1st service Maintenance & to diagnose my heads up display.." I have a 2 year fully machine warranty. That includes parts an labor as stated in there warranty agreement. I have a screen shot and highlighted the agreement.

  Customer response

  08/27/2024

  Not once in the 2 and a half months they had the tractor have they contacted me in regards to the tractor nor sent me an estimate on how much anything would cost to fix the tractor. August second 2024, i spoke to ***** and he Said nothing I did to the tractor had anything to do with the ***** display screen going out. (I added wires to the 12v plug in the arm rest) . I spoke with rural king August 24th 2024 and ******* the assistant store manage said they would call me by 5pm on August 27th and still have not received a call from anyone in management it's now 4:33pm. Very unprofessional in my opinion. 

  Business response

  09/04/2024

  Our store manager has been in contact with ******************.  It has been determined that the store team should have communicated more clearly with ****************** on the costs associated with his tractors repair.  Since they repaired it without briefing him on the cost of doing so the store team has decided to absorb the cost of the repairs.  Complete the 50Hr scheduled maintenance on his tractor and only charge him for that service.
  
  The customer was fine with this arrangement

  Customer response

  09/04/2024

  I have spoken to the business and they have lowered the bill significantly. Thank you for the help

  Customer response

  09/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 3, 2024, I was at Rural King in *********************. The electricity went out while we were shopping. Understandably it was quite hectic cashing out without electricity. I am 81 years old and received loading assistance from the staff at Rural King. When the boys were done loading my items in my truck, one of them pushed the empty shopping cart into the other carts, but the cart did not make it to the other cart and instead ran into the fender of my truck. The acting manager wrote out a report of this incident. Someone from Rural King called and said she was working on the damage report and asked if we could get 2 estimates, and we agreed. I asked her where to send the estimate, and she said we had to send it to our insurance company. I told her I did not want to get my insurance involved because it would count against me for a claim. I felt because it wasnt my fault, I should not have to claim my insurance. She said it was because the accident was not their fault either she said because the staff was not negligent. The staff carelessly pushed the cart to the other carts but missed the carts and hit my truck.I think the company should stand behind this claim and not make us go to our insurance to get it fixed. I already have an estimate for the damage totaling $661.26.

  Business response

  08/20/2024

  Rural King committed to repairing the customers vehicle and stands by its commitment.  Unfortunately, there was a miscommunication which resulted in the confusion which led to this inquiry.  Rural King has contacted the customer and assured them it intends to honor its commitment to repair their vehicle. 

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1) Bought tractor new in 12/2021 2) Used ** for summer 2022. Worked fine, only used a couple times through May, 2022. I left for work out of state 3) Summer 2023 ** stopped blowing cold air. Delivered the unit to *********************, they serviced the ** by adding freon 4) Summer 2024 I tried the ** in July when I came back for vacation. ** was not blowing cold air and compressor is locking up squealing belt 5) Summer 2024 we delivered the unit to RK in ******** again to get the same issue repaired. Now you state the technician cant work at that location, the mobile tech wants a $150 fee to pick up (from your location again) the unit, and you will not warranty this issue because it has been more than 24 months In summary, I only used ** for 1 month of use without any known issues before having issues with the unit. I believe this issue was a factory issue that was not found right away. Ive had the unit delivered to your location 2 times for the same issue. When I identified this issue, it was under warranty. Now the store will not cover this issue under warranty. When I discussed this issue with the Store Manager over the phone, he stated the store would not cover it and that store did not have the capability of making the repair at that location. I asked him to reply back to me in why its not covered in email. He did not... I sent him an email **************************************** requesting why this repair was not covered and what I think was a reasonable request for a path forward. It has been over 5 working days and I still have not gotten a reply or phone call. I don't believe they are making any kind of attempt to resolve my issue.

  Business response

  08/09/2024

  Tractor team reached out to ************************** and arranged for him to bring in the unit for A/C repair free of charge.

  Customer response

  08/13/2024

  I have received contact form Rural King to make the proper repairs. I do not wish to close the complaint until the repairs have been made. They said it may be 2-3 weeks before they can get to my repairs. I will accept their response after the repairs have been properly completed. Thank you. 

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I dropped off my Husqvarna tiller to Rural Mibg July ***** th with ********* said they had a spare part off another tiller outside . They were gavinv trouble ordering pats from *********. ** insinuated his Tuesday/Wed gut **** would be the one looking at it I stopped by today to check and see when **** thought it May be ready. He said they were two weeks out and I told him, I had dropped it last Wed/Thur and he said he was not Iin that week.I told **** *** said he would use part from the one outdoors, **** said it wouldnt work. Long story ******************** told me to order the part. Total lack of communication here at my cost. **** said he was working tomorrow and mine was one of them. Had I known the used pat off another Jims was available, wasnt. I could have ordered one last Thursday. What is wrong with people, I just need my tiller Fixed and working . **** said he leaves notes for ***, but *** said he doesnt read them. Where is the team player and working for the Rural King reputation. I dont think I would buy another Husqvarna or any equipment from Rural King, which is where I purchased it from.Get it fixed pronto and knock off the games

  Customer response

  08/02/2024

  Cancel this complaint . Its going g to take then longer than expected , and Im going to deal with them and I dont want it delayed 

  *************************
  

  Sent from my iPhone

• Initial Complaint

  07/09/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a New Air Pistol and when it arrived, it was not new, was dirty, had wear marks and the packaging was already opened and crushed. It was obviously a defective returned, used product. I filed a claim with Rural King and they told me when they get to it they will review the pictures I sent and notify me of their results.

  Business response

  07/22/2024

  Good Morning, until the item is received back to us a refund could not be issued. Once the item is back to our warehouse and checked in a refund will be issued. 

  Customer response

  07/22/2024

  As soon as they emailed the Fed X label, I returned the used product at once.

  I will wait until I see a full refund before I will be satisfied. 

  Customer response

  07/23/2024

  On this date *********** RuralKing Guns refunded the total amount they owed me as a refund of my faulty order. 07/23/2024.

  Thanks to you and your action on my behalf.

  ************************;

  You may close this complaint.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made an online purchase for a gas push mower and a quart of oil on May 10th, 2024 to pick up at the *********, NC store. I chose same day pick and proceeded to the store that afternoon to pick up my purchase. The boy at the customer service counter couldnt find my online order ticket at first, then proceeded to tell me that he didnt believe that the push mower was in stock even though online it was. It was confirmed that the mower was out of stock and I asked for a refund since my card had already been charged. He said that he would cancel the order and my card would not be charged. The total amount was $217.67 and in fact WAS charged. I have tried MULTIPLE times to reach customer service by phone. Every single time I call, my call is disconnected. I reached out via email and got one response saying that my email was received and someone would contact me. I have had no one contact me. I am beyond aggravated at this point. Im receiving my credit card bill wanting payment for something I do not own. I want a refund of my money.

  Business response

  07/02/2024

  Order was marked complete in error. Store apologizes for this inconvenience.  Order is refunded in full as of 7/2/2024

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Approximately 18 months ago I purchased a new car battery with a 60 month warranty . I paid ****** plus tax The battery went bad so I took it back to be replaced . The girl at the register told me to go back and get a new one . The new one was the same price. Then she told me that they would only give me ***** on the warranty towards the new battery. I told her this is unacceptable an explained to her that the battery still had 3 and 1/2 years of warranty on it. She called the manager and she said that's what the register tells her. This is nothing but theft by this company to not cover there warranty. They also need to train there staff to look at something besides what a cash register tells them .

  Business response

  06/27/2024

  Good Morning,
  
  Mr. ************;did come into our store and wanted to return his battery.  He had no receipt and the cashier and ASM followed the  SOP per battery returns.  When we scanned the *** and serial number as it prompts in the system it told us the amount to give to the customer based on the serial number and when it was sold. 
  I will contact Mr. *******, have him bring in the battery and completed the refund myself.  I will give him the 65% by doing and override in the system. 
  Thank You,
  Store Manager, ********* ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩