ComplaintsforHustler Sport Center
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Complaint Details
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Initial Complaint
06/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Ordered a boatlift canopy. April 21st *********************** stated shipped. May 14th stated in text will be sent in 1week.They fraudulently attempted to get payment in April for product never sent. Hustler may demonstrate this businesses actual intents to **** and never send. 16 ft by 110inch *********** Canopy was ordered R321672569Business response
06/01/2022
4/20/22 - Received website order and Paypal payment from customer.
5/13/22 - Received customer email requesting order status. We responded same day that this custom product takes approximately 4-5 weeks to ship.
5/27/22 - Paypal case opened by customer stating reason was unauthorized purchase, not that item was late. We contacted Distributor who replied item is still in production. We attempted to contact customer, all attempts failed.
5/31/22 - Still have not been to reach customer by telephone to discuss issue. Received email from customer stating that he would not allow payment out of Paypal Resolution until product was received. That all businesses allowed delivery before payment.
6/1/22 - We emailed in reply to above email that our company's practice was not to deliver before payment and that we would cancel his order and refund his payment via Paypal Resolution. Order cancelled and full payment refunded via Paypal. Paypal case is now closed upon refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.