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Find a Location

Alpilean has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Alpilean

      1301 Ridgeview Dr McHenry, IL 60050-7043

    Business ProfileforAlpilean

    Health and Medical Products

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 108 Customer Reviews

    Customer Complaints

    108 complaints closed in last 3 years

    15 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1301 Ridgeview Dr, McHenry, IL 60050-7043
    BBB File Opened:
    11/14/2022
    Years in Business:
    2
    Business Started:
    1/1/2022
    Type of Entity:
    Sole Proprietorship
    Related Businesses
    Business Management
    • Business Manager, Managing Member
    Contact Information

    Principal

    • Business Manager, Managing Member

    Customer Contact

    • Business Manager, Managing Member

    Customer Complaints

    108 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/26/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I had ordered some advertised weight loss pills from Alpilean on 10/28/23. I received them and have been using them. Then on 11/27/23 I received an email from ClickBank/Alpilean thanking me for my order of a Wellness Box and notifying me that they had charged my Discover $212.63. I DID NOT order this product and DID NOT give approval to charge my credit card. They said it was a monthly subscription but I did not sign up for any monthly subscription or order any more product after the 10/28/23 order. As soon as I received the email, I immediately emailed back that I did not order the product and to refund my money. I also filed a dispute with Discover and they put a hold on the charge but sided with Alpilean and reversed the hold and closed the case. ClickBank customer support told me to refuse the shipment and return it to Alpilean unopened via ***** I received the product on 12/8/23 and refused the shipment and sent it back via **** on 12/8/23 and the tracking number (**********************************) will verify that Alpilean received the product back on 12/11/23 and still have not refunded my money. I have contacted Alpilean and ClickBank via emails and phone and have not received any help in getting my money back. I would like this complaint to be against ClickBank also as they are an agent of Alpilean and the ones who sent me the product and billed me.

    Customer Reviews

    108 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Muriel L

    1 star

    03/22/2024

    I have always had low body temp. After watching their promotional video twice I was convinced. It said free shipping, so I did not read the return police. In fact I never saw an opportunity to read the return policy on the order screen. I then ordered 6 bottles (total $248.04) and then if you buy 9 more bottles (total $208.42) you save money and get them for a cheaper price. You have a 90 day money back to try the product. No, you do not. They count from the day shipped not the day received. I lost over a week receiving the product. I also ordered the Wellness box with 6 bottles of supplements. Not fee shipping as stated. I was charged another $29.95 for that. I took the pills faithfully and followed the instructions. I kept waiting to see results. After 2 and 1/2 months I gave up and contacted Alpilean. Guess what. I had 2 days to get the product returned to receive a refund. I immediately found an **** large flat rate envelope to return all 15 bottler and went to the local post office and mailed the envelope. The post office told me the envelope would be there in 2 days. Later they told me the envelope was delivered to them. Alpilean said they never received the envelope and never gave me a refund. With the return postage I am out $499.81 You should read the emails they sent me. Liars, Fraud. ****, I am retired and on a fixed income so to me it was a big hit. They were more concerned about keeping the money than trying to consult with my why their pills never worked. In fact they have no one on their team to consult with anybody.

    Local BBB

    BBB of Chicago & Northern Illinois

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