Business ProfileforComplete Floor Covering, Inc.

Friday February 3rd I had ********************* from Complete Floor Coverings come out to fix my carpet that needed to be stretched in two rooms, the bedroom and living room. He said he would have to cut my carpet in between the closet and my bedroom to get it to stretch, telling me After he cut he said they are supposed to cut underneath not on top, so now it looks horrible. He then tried to stretch my carpet only about a 5 foot area in my bedroom without moving any furniture and never did the whole room and still have the humps in my carpet, nothing got better. The living room was the same, he only stretched one little part maybe three feet and it didn't work. Then he tried stretched the carpet in the living room on the opposite side by the wood floor and put a massive amount of staples in and now it looks horrible!! He then tried stretching my son's room carpet by the doorwayfrom the carpet to the wood floor in the hall to get rid of the hump in the carpet making it look worse. I never even asked for that room to be done. So yes,I went with the cheap guy and sent him a text on how unhappy I was because he didn't take away any of the humps in the carpet and made things look even worse and he said your carpet is old and has cheap padding. It doesn't have cheap padding in fact this is very high quality carpet upstairs and is in excellent shape except needing to be stretched and re-tucked under the trim. He not only didn't do the job I asked him to do he made it look worse. I asked him for my money back and he offered half back two time and then would start arguing with me then said I have to have someone else come out and try it and if they can do it he would give me my money back. Who does that! I want my $300 back for a job that was not done. If he couldn't do the job he should have said ma'am this can't be done instead of making everything look worse. As you can see the 'one" text he put I TRIED to fix the carpet. He is very arguative. Pictures are from after , looks worse