ComplaintsforWine on Sale
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Complaint Details
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Initial Complaint
03/21/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order # ****** $129.95 I ordered a 20 bottle case of all red wine and they sent me a case of half white half red. I do not drink white wine so I immediately contacted them and let them know what happened they told me the only resolve was to repackage it and ***** would pick it up then they would re-issue the 10 bottles of red. I told them that I did not keep the packaging. **** (who I believe is one of the owners) said, you really dont think you have to ship back something you got in error and didnt pay for. (I paid for in full on my Discover card March 14 at 1:22 PM.) We need our wine back so we can ship you the correct wine but you threw out the packaging knowing it was an error. He then said, Are you s******* with us? How rude of an owner to treat a customer who has been buying wine from them for literally years, thousands of dollars!We went back-and-forth and back-and-forth and after his final comment last night about s******* with us, I have not heard back from him again.So now Im stuck with 10 bottles of white wine that I paid $65 for I kept our stream of emails, but Im not sure how to attach.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.