ComplaintsforAl Piemonte Ford Sales, Inc.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  January 2, 2024 Bought a truck Cost approximately $60,000 Traded in a vehicle Late March received a threatening letter from the Illinois Secretary of State stating that I need to provide proof of insurance for the vehicle I traded in even though I traded it in Al Piemonte **** failed to do their job when taking in my trade vehicle and as a result I am face weigh having to spend addition time and money (providing documentation, the cost of providing documentation and fines to have Al Piemontes error corrected)I attempted to contact the dealership by phone multiple times and was either transferred to a line that just kept ringing or I was hung up on by the sales manager ********************* (this guy is horrible)I then stopped by the dealership on my way home from work and confronted the sales manager ********************* with the *** document. He was extremely rude and had the nerve to tell me that the State was running a scam just to see if people would send in the money request on the notice Also, I was sent a text message from the dealer stating that the new truck I just bought now requires a safety recall Al Piemonte refuses to answer the phone or return my calls to have this safety recall taken care of I need them to finish the job that I paid them to do and fix the issue with the *** the problem they created And I need them to take care of the safety recall and rovide the services thats they are obligated to in a super timely manner I just got this truck I should have to deal with rude sales and vehicle problems Please help Thank you

  Business response

  04/11/2024

  To Whom it May ****************** January 2nd,2024 client ******************* purchased a 2022 **** F-150 and traded in a 2010 ***** Accord with Al Piemonte Ford Sales, Inc. Later, ************** approached the dealership with a document from the IL Secretary of State requesting proof of insurance for the vehicle he traded in. We advised ************** that the paperwork provided at the time of sale reflecting a trade-in, is all that he would need to satisfy the notice.
  
  Regarding the recall, it is specific to a back-up camera. The parts are on back order. We will contact ************** once parts become available.

  Customer response

  04/14/2024

   
  Complaint: 21532489
  
  I am rejecting this response because:

  Al Piemonte and its employees and representatives have done nothing to correct the situation and offer compensation for their transgressions

  With regards to the Secretary of State requesting documentation from meThis is the dealers responsibility. It is part of the overall service that I paid a lot of money for to purchase a vehicle. They took my trade in vehicle and did not process it correctly which has cause great pain, suffering and hardship to me.

  I am being asked to verify, print and ship at my expense articles that I paid Al Piemonte **** to as part of the  experience. It is all part of the service when buying a vehicle.

  This is not my first vehicle purchase but it is by far the worst. I have never, when purchasing a vehicle with a trade in, had to provide anything to the Secretary of State

  Furthermore, I received a call from someone claiming to be everyones boss. During the conversation he offered false apologies and most distressing he advised me to take my business elsewhere and that my new vehicle would not be serviced at my local **** dealership. 

  So, the company is not being truthful when they state that they will call me and service my new vehicle when the part comes in.

  This business is so poor that I would not trust them to be honest and follow through with their statement to contact me.

  I would hope that the owner would contact me with sincerity and genuinely appreciate, understand the distress that this company has inflicted

  I would like to have my new vehicle serviced there post haste and to be compensated for the overall experience

  
  Sincerely,
  
  *******************

  Business response

  04/25/2024

  To Whom it May ****************** of April 25th, 2025 the part relating to Mr.****** back-up camera recall is still on backorder. We will reach out to ************* once the part becomes available.

  Customer response

  04/25/2024

   
  Complaint: 21532489
  
  I am rejecting this response because:

  They have already stated to me that they would not contact me and that I should take my business to another dealership which is unacceptableespecially after spending $60,000 with this business and being treated so poorly

  The statements they are making here are contrary to what they have said to me

  I would like to have (1) proof that the item is in fact on back order, (2) an honest timeframe for the item to be available and for my new vehicle to be serviced by them, (3) a contact name and number for the person that will be responsible for contacting me, (4) the owner to contact me directly (they have my phone number), (5) compensation for the horrible ordeal that they have and continue to put me through (6) a promise in writing of service from them with regards to any issue(s) I have with the new vehicle that I bought from them

  I trusted this company and they have not only failed miserably with their customer service but also have failed with doing their basic job responsibilities with regards to the basic transaction of my trade in vehicle which has caused me unnecessary duress 
  
  Sincerely,
  
  *******************

  Business response

  04/29/2024

  To Whom it May ****************** Piemonte **** fully intends to contact ************** when safety recall parts become available. We have attached the **** Motor Company notice regarding the 2022 **** F-150 in question. As of April 29th, 2024 we have confirmed parts to not be available at this time.
  
  Sadly,we as the dealer are not given timeframes of when parts will become available.It would be irresponsible for us to provide a timeframe knowing it is not based on communication directly sourced from the manufacturer.
  
  Al Piemonte **** will not be compensating ************** for circumstances out of our control. May this communication serve as written confirmation of future execution of clients 2022 **** F-150 safety recall.

• Initial Complaint

  04/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dear BBB. On March 17 2023, I ******************************* took my Jeep Liberty in for an oil change the mechanic reported to the service representative ***** that he crack the oil pan while in the process of changing the oil. The vehicle was not leaking when I brought it in but now its losing oil as of today The same day of the oils change the same service representative stated they would have to charge me $600.00 dollars to fix what they broke. The so call reputable mechanic did not tell me what they did he expected me to not find out. The service for oil was paid in full. I am not responsible for the damage done I ask for the support from you to contact ********************** for the hardship that I have endured from this I also tried contacting the service supervisor and was told hed return my call Im still waiting on the call. The victim of undo justice from a un-reputable mechanic. The oil light is on and Ive lost oil making matters worse. Please help a consumer happy once again. Thank you

  Business response

  04/05/2023

  To Whom it May ****************** March 16th, 2023, *********************************** brought her 2012 Jeep Liberty to Al Piemonte ************************ for an oil change. At the time of service being completed, it was communicated to ************************ that the oil pan of the Jeep Liberty was rusted through, and oil was leaking out. We recommended the oil pan be replaced to which ************************ denied.
  
  The 2012 Jeep Liberty was not purchased at ** Piemonte ***** At the time of consultation ************************ stated she purchased the vehicle recently and knew of a pre-existing condition relating to a damaged oil pan. Even so, ************************ was adamant that the only ************ like to receive was an oil change.
  
  ** Piemonte **** denies responsibility relating to the rusted through oil pan.

  Customer response

  04/06/2023

   
  Complaint: 19865424
  
  I am rejecting this response because: The mechanic never service reported the problem to me and the only pre-existing was the seatbelts. The oil pan was not leaking when I brought it in only when the macIhanic apparently told ***** the representative that a situation has occurred and they had a problem removing the bolt from the oil pan. My only purpose was to get an oil change it was brought to my attention when I returned to the dealership to tell them that they caused the disruption of the leak and sent me away with the problem to tell me now In order to fix the problem it will cost me more for their negligence.  The only reason given to me by ********* was to replace the pan for 600 dollars I only paid 40 dollars and some change for an oil change  to be left holding a bigger problem I am not satisfied with the results that they could have stopped before hand.  I was there from 7:30 am until 10:30am for a 30 minute job.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/28/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a **** focus a few years back. The car has always had transmission problems stalling and switching gears since the day I purchased it. The problems with the transmission continued to happen but I was under warranty and the dealer was "fixing' the issues I was having. At one point **** called in cars from 2012 & 2013 to get the transmission fixed for a known issue that was going on in which the issue was "resolved". My warranty with the vehicle ended in at the end of 2021. In January, a transmission related issue happened again where my car was getting stuck in the gear and I could only reverse. I paid $3200 to get my car fixed and got the piece that is now out of service that had been serviced multiple times for similar issues. I now had warranty for the part that I replaced in January and late April/first weeks of May my car had an issue again with the transmission. I took it in and had not been given any updates within the first 3 weeks unless I called, in which I was constantly given the run around. I spoke to one person then was transferred to another. One person would say that the piece isn't going to be available for a month and then I spoke to another rep and they said they have no clue when the part is coming. I called ****'s corporate office and they just sent me from one line to the next. I've been without my car for almost about 2 months although it's drivable they said if I take it out of the lot "it voids my warranty". I have no car and they said they don't have a car to loan me till this is done. So now my car is being held captive until they can figure out when the mysterious part arrives and I'm still stuck trying to figure out how I'm going to get around because there's no rental or loaner.

  Business response

  07/01/2022

  To Whom it May ********************* May 25th, 2022 *********************** brought a 2012 **** Focus to Al Piemonte Fords service department. Due to the nature of repair, Al Piemonte Ford is currently awaiting part #AE8Z 7Z369F to complete this process. As indicated by **** Motor Company, this specific part is experiencing serious constraint due to the global semi-conductor shortage. We have been notified by **** Motor Company that they are working closely with their supplier partner to increase production. Orders are being filled in oldest to newest sequence.
  

  Al Piemonte Ford is working diligently alongside **** Motor Company to retrieve the part required to repair ****************** vehicle. ****************** case number with the manufacturer is CAS-********-C8Z8X5. She has been provided this information as well.
  

  Attached please find the portal message update from **** Motor Company as well as manufacturer report on part #AE8Z 7Z369F. Under Merchandiser Remarks you will find the most recent update as Supplier behind schedule. Off backorder date unknown.
  

  Similar to how **** Motor Company is experiencing supply chain shortages, Al Piemonte Ford is experiencing a shortage of vehicles.For this reason, we do not have loaner vehicles available. Al Piemonte Ford is committed to open communication with **************** as we navigate this repair.

• Initial Complaint

  06/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought 2016 Hyndai Tuscon on 3/3/22. Pretty much after i drove it off the lot it started having problems. Started with check engine lite came on. they changed the oil and gave me back **************** days later check engine lite came on again and they said it was a turbo charger that needed to be repaired and that the warranty company, ANTI would have to approve repair. They approved the repair but it was not fixed. So they sent out to ******* dealership in Elmhurst to be fixed. Got car back from Elmhurst and now car is shaking . Sent it to another ******* dealership , McGraff *******. in ******* waiting for warranty company to come out to approve repair of the dual clutch in the transmission. I&#**;m in need of my vehicle for doctor&#**;s appointments, etc. I need this car fixed ASAP and a loaner while i&#**;m waiting for repairs on the car.

  Business response

  06/08/2022

  We have spoken to ************** multiple times and are trying to help her get a loaner car. Unfortunately we can't offer her a loaner because her auto insurance does not cover a loaner. ************** does have reimbursement from her extended warranty company that will pay her ***** a day up to 5 days. ************** is going to try and **************** and rent a vehicle and purchase insurance through enterprise. We will continue to communicate with Mgrath Huyndai and assure Ms. ****** vehicle gets fixed in a timely matter.

   

  Thank You

  ***********************************

  General Manager

  Customer response

  06/14/2022

   
  Complaint: 17324692
  
  I am rejecting this response because:

   

  My vehicle is back in the shop and *********************** is paying for it, However the vehicle will not be able to  be looked at for another two weeks, per the service **** at Wikkins Huandi. I don't understand why the car couldn't be fixed at McGraff Hyandi. I need anther car. I have been going through nothing but h*** with this car. I also have missed three dr. **** due to this,i The warranty company denied the claim because the car was like this when I purchased the vehicle, not because I was rude per Al ********* I also informed Al ******** what needed to be done to the vehicle. I don't understand why it have to be looked at again. Before when they had given me loaners, I had no time frame to return it, now they want to put me under a time frame. This is so unfair to me!!!!!! I'm crying for help!!!!!

   

   

   

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  08/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought an ********************************************* February of 2021 was told it wasn't covered by warranty paid got it fixed. Mid July the transmission fails again it's covered this time but it going to be months before the part is available and even after that it will be several weeks before they can get the car back to me which in this time frame I am paying for a vehicle I can't drive. Can't be giving a loaner vehicle until October. And almost two months later I still haven't heard anything on my car and get the run around when I ask if anything is going to be done about this. Run do not do business with this nightmare lot

  Business response

  09/01/2021

  Dear *************************************** dropped your vehicle off on 07/28/2021 at 3:09pm and unfortunately we are being told by ****************** that your part needed which is a TCM sensor won't be available until late September and early October.  Unfortunately due to lack of inventory we do not have a loaner car we can provide you with at this time. We are very sorry for the inconvenience. If you have any questions please contact our Service Director **** Fackouri at ************

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