ComplaintsforSchimmer Chevrolet Buick, Inc.
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Complaint Details
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Initial Complaint
10/20/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
Elder Abuse, Exploitation, Criminal Activity My mother, ********************************** is 89 years old.On April 27, 2023, my mother contacted the dealership & stated she was interested in purchasing a used vehicle listed on their website.She informed the salesman she would be paying cash.On April 28, 2023, she met with a finance manager & stated she was purchasing a vehicle for her daughter. She wanted to contact me so I could look at the vehicle & determine if I felt it was a quality vehicle She stated the finance manager was intimidating & overbearing.He stated it was unnecessary for her to contact me & kept my mother in isolation.The finance manager was aware of her intention to pay with ******** feel he engaged in elder ************* exploitation. He advised my mother to sign my name on all documentation. She stated she did not feel comfortable but he coerced her into doing so. He violated my right to sign documentation that was in my name. He also placed the title to the vehicle in my name. I never provided any authorization for this to occur. I feel this is criminal activity as my rights were violated. If I had been present, I would not have allowed her to purchase the car for many reasons.The vehicle immediately began having service issues. I believe my mother was intentionally sold a vehicle with many service issues by a dealership that knew about the service issues & that it had not been serviced bumper to bumper as stated.A CarFax report which clearly states the vehicle had not been serviced. It was not until a few weeks ago when I reviewed the extended warranty that I noticed my mother had signed my name. I immediately looked at the title of the vehicle & was shocked to learn it was in my name, I feel the finance manager engaged in elder abuse, elder exploitation & criminal activity as he was aware she was going to pay cash.As I did not sign any documents & did not authorize them to put the title of the vehicle in my name, I do not believe I am the legal owner.
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Contact Information
1501 S 13th Ave
Mendota, IL 61342-9754
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 4:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.