ComplaintsforMed-Vet International
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/20/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On the 16 July 2022 I placed an order for wound care supplies and after 3 days the order is still being processed. I called the company on 19 July 2022 spoke with ******* in customer ********************** who stated the supplies ordered were on back order but was anticipating merchandise by the end of business yesterday. On 20 July 2022 I placed another call to shop MedVet.com and my order ****** is still in process, items remain on back order. I hadnt received am email update other than the original order conformation so I sent them an email inquiring about the order, the lack of information available to me the consumer regarding out of stock items has preventing me from making an informed decision about the purchase from the company. Had I known MedVet had no supplies I would have shopped elsewhere. I ordered from MedVet because supplies were needed in a timely manner. I requesting a full refund. I asked them to cancel this order. I doubt they will. Disclosure is not a principle for this company. When I called this company ******* was not forthcoming about my order. I gave my order number and she said nothing. I had to pry the order information out of her. Why is the order still in process.. when can I expect the order. Frustrating. Non professional attitude.Business response
07/21/2022
Hello,
Thank you for your recent inquiry with the company.
We apolaigze for any inconvience this occurance has caused.
I see that your order was requested to cancel on the 20th of July, and has since been cancelled and payment has been voided.
This voided of payment can take 2-4 days for your bank to fully accept.
Most of your items were in stock, however we were waiting for the last item to arrive today, July 21st.
Once that item was received we were intending to release your order under one shipment to avoid multiple packages.
However we understand that you needed your order shipped right away and apolagize that we were not notified you needed this delivered asap.
Please let us know in the future if you need any expedited shipping or immediate release of order, as we can ensure prompt shipment.
We would love to accomidate your request and provide multiple packages if needed.
Per your request we have cancelled your order within our system, however please let us know if we can assist you in the future.
We truly apprecaite your business and apolaigze for the trouble.
Initial Complaint
04/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order with this company and am very unhappy with my purchase. The picture is very deceiving. I KNOW that each Individual package contains 6 strips. My doctor has given me these as I had a TKR. I figured I would buy some so I dont have to keep asking my doctor for some. The picture is what I thought I was purchasing 6 WHOLE BOXES of 6 strips per individual package as I know how many come in them. I thought this company sold them by the box and thought what a deal. NOT at all what I was expecting to receive. I have contacted them requesting a REFUND and want to know how to return for a refund. First class shipping is also NOT $6.99 So disappointed- want a REFUND! Thank youBusiness response
04/09/2022
Hello,
Thank you for the information you have provided.
We truly appreciate your business, and thank you for alerting us of the product inquiry.
While looking into the product, The Manufactures provided picture does not do justice to the item that is actually received.
We have opened an investigation with the manufacture to see if they can provide a proper picture, and have updated our website accordingly.
For the trouble that you have experienced we have voided your recent transaction with Med-Vet International.
You may keep the items received at no charge.
We truly appreciate your business, and apologize for any inconvenience this may have caused.
Please contact us if you have any further questions.
***
Med-Vet International
Customer response
04/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
02/23/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order Confirmation from Shopmedvet.com Order ID: ****** Billing Information ************************* ******************** ************************************************************************************** Email: **************************** Phone: ********** Payment Information Payment Method: Credit Card Name on Card: ************************* Card Type: AX Last Four Digits: **** I placed an order on 2/16/2022, Order ID: ****** My credit card was charged for this order on 2/19/2022 I was then contacted on 2/21/2022 that the price on the item had increased and the merchant was requesting that I approve the additional cost:"Hello ********************,Thank you for your most recent order placed with us on www.shopmedvet.com.We are contacting you to let you know that one or more items on your order have a price increase.The item(s) are listed below:Old Price ***** New Price ****** Please let us know if you approve this increase in price and still want this item. If you have any questions or concerns or if you need to make any changes,Please feel free to contact us at ****************. Please reference your Customer# ***************** ******** Thank you for shopping at Med-Vet International Regards,Customer ******************************************************************************** ****************"I replied that I expect them to honor their listed price, that they have already charged me. They refused.Business response
02/24/2022
Hello,
Thank you for your recent inquiry,
We apologize for any inconvenience this may have caused, However the inventory being sold at the price of $98.91 was oversold online.
On Monday the 21st Med-Vet realized the internal system error on the website end of which accepted an overage on this item.
Instead of cancelling the order Med-Vet wanted to provide proper customer ********************** by giving the customer an option of paying the manufactures new suggested retail for the item.
If accepted Med-Vet would reach out to the manufacture and obtain new inventory for the customer.
While we understand this may have upset the customer, we strive for excellence customer **********************.
We truly apologize for any inconvenience this may have caused and see a refund was processed to the customer in full amount.
Please let us know if we can provide any additional information.
***
Customer response
03/02/2022
Complaint: 16800098
I am rejecting this response because:If a company advertises a price and then charges that price. I expect them to honor that price. In light of their stated response it is clear that they didn't even have the inventory on hand that they were selling.
I no longer wish for them to honor my order. Even if they take a smaller margin on it, I do not want this company getting any money from me.
While I am dropping my goal of receiving this product for them, this is clearly not a business that I intend to utilize ever again. I don't care what they do at this point, or how the BBB handles this matter. While I expect it to be considered "resolved" there should be a * after it that says the customer is dissatisfied and will not return.
Sincerely,
*************************Business response
03/04/2022
Hello,
Thank you for your recent response.
If there is anything we can do to keep your business please let us know.
You may contact me at **********************.
We deeply apologize for any inconvenience this may have caused.
***
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.