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Find a Location

OutLaw Design and Roofing has 1 locations, listed below.

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    Business ProfileforOutLaw Design and Roofing

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/2024

    Years in Business: 11

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    OutLaw Design and Roofing Services include roofing, siding, windows, doors, soffit, fascia, gutter guards, and more.

    Business Details

    Location of This Business
    PO Box 13, Middletown, IL 62666
    BBB File Opened:
    1/25/2024
    Years in Business:
    11
    Business Started:
    3/1/2013
    Accredited Since:
    3/1/2024
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    5:30 AM - 10:00 PM
    Su:
    8:00 AM - 4:00 PM
    Business Management
    • Mr. Alexander A Doty, Owner
    Contact Information

    Principal

    • Mr. Alexander A Doty, Owner

    Customer Contact

    • Mr. Alexander A Doty, Owner

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/25/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I contacted ********* at Outlaw Design and Roofing about a roof issue on my house. He initially said, he would try to make it out Thursday September 21 since he was in the area, but we agreed to a set date of September 25, 2023 in case the job went longer than expected. Come September 25, 2023, I took a half day off, so I could be home when ********* showed up. An hour went by, never showed up. I texted, asking if he was coming. He ended up calling me and he was on another job and was not making it. So, we scheduled another day on a Monday October 2, 2023. He did show up that and looked at my roof issue I was concerned about. I then asked if while up there if he could possible see any damage where another leak could be. He did look at found a few spots and asked if I wanted him to caulk those areas. He then stated that I could of just sent him pictures, when clearly through text and phone calls I stated exactly the issue and area of the roof. Then goes on to tell me he had to charge me something. I figured okay, I expected to cover cost for the caulk, so maybe $50.00 total. Even though, he used an open tube of caulk already which runs maybe $20.00. Then he goes on to say he was going to charge me $220.00 dollars unless I wanted to pay with cash, because of the caulk, the drive, and him bringing one of his workers. This was after, I was told the inspection was free. I clearly stated the area of the roof and I wanted him to look at it and give me an estimate of the cost to fix. I should not be paying for his employee when he had the texts of what I asked, so no other person was needed. Also, it is now January 2024, and I have not received any type of estimate for the roof area we discussed. I also, missed to half days, which makes a full day of work total that I missed, because Outlaw Roofing, did not stick to their word and times. This company is not that trust worthy and scams about free inspections. I want my $200.00 back and should get paid for missing work.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Megan A

    5 stars

    04/28/2024

    They did an outstanding job on our roof! I highly recommend this company!

    Local BBB

    BBB of Central Illinois

    BBB Reports On

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