Business ProfileforThe ACRI Company
At-a-glance
Customer Complaints
3 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Headquarters
- 124 E. 18th St, Milan, IL 61264-2655
- BBB File Opened:
- 7/1/1979
- Years in Business:
- 57
- Business Started:
- 1/1/1967
- Business Incorporated:
- 11/1/1973
- Accredited Since:
- 3/1/1986
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Acri Inc.
- Business Management
- Nicholas Acri, Owner
- John Day, Owner
- Tim Acri, President
- Marguerite Acri
- Contact Information
Principal
- Tim Acri, President
Customer Contact
- Tim Acri, President
- Additional Contact Information
Fax Numbers
- (309) 787-5050Primary Fax
Phone Numbers
- (309) 787-4913Other Phone
- (309) 787-3800Other Phone
- (309) 787-5050
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
31 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Michael P
08/12/2024
The ACRI Company Response
08/13/2024
The original job was done 5 years ago in 2019. At that time we removed the old siding to discover that the existing house sheathing was in poor condition. The decision was made at that time to insulate and side over the poor sheathing. Looking back at that decision, we probably should have chosen to explain the situation to Mr. ***** and add on for new house sheathing at that time. The original contract price included removing and replacing the siding only, there was nothing in the contract to replace the house sheathing. So doing so at that time 5 years ago would have incurred a cost. Unfortunately it's impossible to determine the condition of the current sheathing until we tear off the old siding.
We completed the install and have since been back to the *********** a few different times to fix siding that had pulled away from the house due to the nails not holding in the old sheathing. Nothing was ever charged to do the service.
This year we were called again to do a similar service. It's not normal that siding would be pulling away from the house due to nails not holding. It was determined that the sheathing was in poor condition and our nails were not staying secure. At that point we explained the situation to Mr and Mrs. *****. If we would have notified them at the time of the original install there would have been the exact same cost to replace the sheathing. We offered to finance the cost of the sheathing. We paid the cost to remove the siding and reinstall the siding after the new sheathing was installed.
I get it. No one likes to pay more than they originally planned. However there was no way of knowing that the sheathing was bad before doing the install. We explained the situation and came to the agreement of $3600 to replace the house sheathing. At that time there was no issue with proceeding with the additional amount. We promptly did the work and the *****' paid for the siding. Now some 3 months later they are upset that they had to pay anything. They have not once called in since the service was completed. They apparently emailed. It is always best to call in.
In the end. This home looks fantastic. The Acri Company does good work.
The Acri Company is open 8am - 5pm monday through friday. You can call ANYTIME during our operating hours and get a live person. We are very easy to get a hold of.
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