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            Business ProfileKE Soul Boutique

            Boutiques

            Current Alerts For This Business

            Pattern of Complaint:
            Better Business Bureau is advising consumers to use caution when considering doing business with K.E. Soul Boutique.  BBB has received a pattern of consumer complaints alleging failure to deliver ordered items, failure to provide a refund, failure to contact consumers and poor customer service. 

            On December 11, 2020 and December 22, 2022, BBB sent letters to K.E. Soul Boutique with its concerns.  The company did not respond to the letters.

            On March 29, 2023, BBB issued a news release on K.E. Soul Boutique. A link to the release is provided - https://www.bbb.org/article/news-releases/28494-bbb-st-louis-ke-soul-boutique-failed-to-deliver-goods-refund-money-consumers-tell-bbb

            Contact Information

            600 S Breese St

            Millstadt, IL 62260

            Visit Website

            Customer Reviews

            1.13/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            35 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            600 S Breese St, Millstadt, IL 62260
            BBB File Opened:
            7/11/2020
            Read More Business Details and See Alerts

            Customer Complaints

            35 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/18/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            8/3 I ordered a sweatshirt for $50. I have ordered multiple times before with no issue. I have emailed and messaged the owner and website with no reply. And no refund
            Read 34 More Complaints

            Customer Reviews

            16 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Rachel W

            06/05/2023

            The business progressively got worse and worse. They swore they werent closing like other boutiques. However, without any warning their app is not updated, emails are full and/or not responded to, and items paid in full have not been shipped or refunded. No explanation provided. The owner made posts about her former business partner in the past and painted herself as the victim. Ironically, her business is not operating now. What you do in the dark comes to light. She deleted messages on Instagram when I couldnt receive a response from the numerous emails. She also posts about her husbands South County business. I think a lot of people have been patient and respectful while she stole money and broadcasts her husbands place. I dont trust someone like this and all business for clothing and the restaurant are over. Embarrassing and disgraceful. Just be honest and provide an update and refunds.
            Read 15 More Customer Reviews

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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