ComplaintsforAce Grease Service Inc.
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On Tuesday, March 12, 2024, my colleague and I witnessed an interaction at ******** between **********, who identified himself as the regional manager for Ace Grease Services, and **************************************, the owner of Alcenias.********** entered the restaurant, demanding to discuss the retrieval of used cooking grease from a container located behind a fenced area on the property. After ********************************** requested for a Friday, March 15th pick-up, in order to properly cover the patio to protect it from the grease removal equipment, ********** informed her that services would be rendered until the following week due to scheduling conflicts. Then, ********** informed ******************************** Ace will terminate its services due to accessibility challenges, citing that the cotnainters distance from the street creates for longer than normal service times plus the restaurants newly fenced patio creating limited pick- up windows as grounds for termination.******************************** was startled by this encounter, as she had not received any prior communication from Ace regarding these issues. Additionally, ********** failed to provide a written notice and conducted the conversation in an unprofessional and demanding tone in the dining room, causing unnecessary distress to ******************************** and disrupting my colleagues and I dining experience.This behavior is unacceptable and reflects poorly on Ace Grease Services as a company. Thank you for your attention to this matter.Sincerely,***************************Business response
03/26/2024
Hello,
Thank you for taking the time to let us know about the issue you witnessed. This matter has already been resolved with the restaurant. We diligently worked with the restaurant owner to find a solution to continue to provide service to the restaurant despite the service challenges. She is happy with the solution and has direct contact information to the home office team if needed. The behavior of the employee is being addressed by his manager and will be handled appropriately. Again, Thank You for your feedback and the opportunity to address the issue.
Initial Complaint
09/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have attempted to contact Ace Grease for the removal of their dumpster behind my business for 3 months! They have said multiple times it would taken care of and nothing has been done. I have left multiple messages to follow up and no one returns my calls. One of my employees cut his arm on their dumpster due to its close location to our back steps. The only thing we have asked is for the dumpster be moved behind the property who pays for the service.Business response
10/07/2021
We took care of the container on October 4th. This complaint has been resolved with the customer.Customer response
10/07/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.