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ComplaintsforBedrock Exterior Contractors Inc
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Complaint Details
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Initial Complaint
01/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
very poor workmanship. have attempted to get a lien waiver repeatedly, in order to have funds released from my mortgage company in order to finally pay out our balance. We've contacted the company on numerous occasions to get the lien waiver, and Bedrock (Jordan ***** keeps telling us that it will be sent out. This has been going on since Aug. 24th 2020. Our contract was originally signed on that date. After all the issues, we finally decided to have someone else complete the job. However, because this is an insurance claim, our mortgage company requires us to get a lien waver to release the remaining funds. We have contacted them 14 times regarding a lien waver. These dates are: Sept 1st 2021, Sept 10th 2021, Sept 16 2021, Sept. 24 2021, Oct 6 2021, Oct 9th 2021, Oct 20th 2021, Oct. 25 2021, Nov 4th 2021, Nov. 10th 2021, Nov. 17th 2021, Nov. 27 2021, Dec. 26 2021, Jan 3rd 2022, and today Jan 7th 2022. We have been repeatedly told that its going to be sent out.Business response
01/19/2022
We have contacted the mortgage company and sent them a final invoice the lady stated she will call me back once she spoke with a manager. The customer once stated they were not paying the invoice so in order to make sure our company receives payment the mortgage company has the final invoice once they confirm they will be sending out company the check for the final amount they will then get the lien waiver.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.