ComplaintsforOlde Town Roofing

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My homes siding and roof sustained damage from a hail storm in 2020. My husband met with ***** a sales person for Olde Town Roofing. On 8/27/2020 a contract in my husbands name only was drawn up for the roofing part of our damages. The contract was for $2063 more than our insurance company felt it would cost to replace our roof. My husband handled this part and I am now just seeing some inconsistencies since handling this myself since my husband passed away in August 2021. I have been speaking with **** from Olde Town for weeks, requesting an Itemized breakdown of how they came up with this higher number. Repeatedly I have been told that they worked off our insurance paperwork. But our insurance paperwork reflects a smaller number. I met with ***** on 3/21/22. He wrote up a contract for siding to finish the work. This was the first time I had ever heard we owed this company any money. I was told I owed around $5,000 . Never once had a bill came stating anything was due. On 4/9/22, I wrote a check for $10,000 for the siding/roofing to be added to the $7500 we paid previously. After our insurance didnt agree to the work for the siding Olde Town contracted to do, the contract was null and voided. I was only given back a refund of $2931.42. I received two invoices . One for the roof at $12505.16 and on one $14,568.58. Our payments were applied to the higher of the two . I was refunded $2931.42 in a check made out to both myself and my late husbands name. The bank wont let me cash a check made out to my husband per their policy. The company refuses to write me a refund check my name only so I can deposit it. After repeated attempts, I have received nothing outlining why I was charged more than the insurance says it should have cost. Additionally my gutters sustained damage but Olde town did not replace them.

  

  Business response

  09/13/2022

  Unfortunately my hands are tied, I am required, by law to issue the refund to the parties in the contract.  While I have empathy for the issue, the complainant should have the paperwork to cash the check theu the estate.  If I were to issue a check to her directly, the estate could come back after me for the monies refunded.  We have all the paper that shows the numbers we have are all correct.  While this is an unfortunate situation, legally everything has to be handled thru the estate, and the check being written to the name in the insurance settlement and contract is who we are required to issue the refund.  Please handle this directly with the estate.  

  Customer response

  09/15/2022

   
  Complaint: 18020295
  
  I am rejecting this response because:

  My concerns still have not been addressed:
  
  1.      You replied your hands are tied regarding the refund check, as they must be refunded by the parties to the contract.  My deceased husband did not sign the contract for siding. His name should have never been written on the top because he was deceased at the time the contract was written and your contractor knew of his passing. He was only on the contract for the roofing.  The roofing was finalized before his passing.  I have paid this in full (event though I dispute and question the amounts).  I do not understand why if you must adhere to who signed the contract (me), then why is the refund for that contract (other work was completed) not refunded to me directly? The insurance company removed my husband  from the policy and issued me a check in my name only with out an estate being opened. 
  2.     Secondly, there is no estate.  Thats the thing. You would require an estate to be opened to cash this check.  Based on ********, all of our assets pass directly to me out of probate.  Hence there is no estate.  
  3.     I have repeatedly asked for a break out of what I was charged.  I have yet to receive this.  The original contract (signed and executed by my deceased husband) has a higher amount on it than the insurance company stated it would take to fix the roof.  Why is this?  I have been given nothing showing why.  Further, I was told in an email by your office manager that you do not have paperwork and only work off of insurance paperwork.  You have paid the balance off in full with my check.  I should be given something to answer my questions.  
  
  Please relook at the above facts and specific questions and address them.  I deserve answers, and accurate handling of things.  You are not handling this based on the facts.  
  
  Sincerely,
  
  *********************************

  

  Business response

  12/13/2022

  Customer cashed checkexactly how I told her it could be done.  I feel this customer was trying to scam ** from the get goI 100% believe if I would have written her another check to just her, she would have cashed both checks.  This had to be resolved the way that it was resolved, it was a frivolous complaint to try to force me to write her another check.  If I would have wrote a check to just her, the estate could have came back against me.  I consulted with my attorney and this is how he advised it to be handled.  Its unfortunate that this is even allowed to be on my BBB file.  I will attach the endorsed cashed check from my bank.  

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