ComplaintsforBetter Built Lumber & Supply, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Best Built Lumber and Supply *** started working on a new garage for me in September. During the process, they need to add electricity to the garbage. They added the electricity to the box that was already in my house. Later on, my stove stopped working and I called ***** to repair it. When they came out, nothing was wrong with my stove. They said my fuse box was overloaded, and I would not have known it was the fuse box. It was conveyed to me that the garage company overloads my fuse box. I call them and ask them to correct the mistake, but they refuse. When the electrician came from the garage company, he told me he probably needed to add the fuse to another box, but he chose not to. Every time I call the garage company, it's a headache. Seniors and anyone else are not respected by them. My request is for them to come and fix the problem with the fuse box.Business response
03/25/2024
We explained to the customer that we were not responsible for the existing electrical and she needed to contact a electrician to correct previous errors in her electrical box.Customer response
03/25/2024
Complaint: 21472641
I am rejecting this response because: There was no issue with the electricity in my house. Instead of adding a new box for the garage, your company added to the existing one, creating an overload. The problem has already been communicated to me by the electrician from Sears.
Sincerely,
*******************************Business response
03/25/2024
Please see attached the back of the contract the customer signed stating ******************************************* is not responsible for existing electric. Customer needs to have a electrician fix.Customer response
03/26/2024
Complaint: 21472641
I am rejecting this response because: What does this have to do with you adding electric to the garage? I will submit my full contract to BBB when I get to a fax machine.
Sincerely,
*******************************Business response
03/26/2024
As previously stated, the customer needs to hire a electrician to correct the errors in her house, and also if there was a problem with the work we had done it never would of worked in the first place. Garage was completed over 6 months ago.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
26137 S Ridgeland Ave
Monee, IL 60449-8905
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.