Business ProfileforNacho's Pool and Construction Inc.

I was referred to this company by "The Great Escape Outlet Store" now known as "************" in ***********, **. I called Nachos ***************************** in 2021, he let me know that he was out of work due to an injury and to call him back in a few months. I called again in 2022, Nacho "*******" remembered me and scheduled to install a new liner in the latter part of April. I questioned him about installing too early and he said it was fine. He came late, decided to charge me 500 hundred dollars extra after he had already seen numerous pictures of my pool, took the old liner apart and left it all over my yard that contained old sand and mold, and then told me basically to finish the job and buy a shop vac cause he had to leave. He told me to purchase a shop vac and to continue kicking the liner back with my feet. After the liner was replaced, there were wrinkles everywhere. I asked him to come back and finish the job, he continued to mislead me, telling me he would come back. After numerous attempts, I finally get in contact with him where he acknowledges that this was not his best work and agrees to give me half of my money back. It has been 3 weeks and I have yet to receive a refund. I would highly suggest NOT using this company. They are not professional, responsible, and lack serious customer service. After calling numerous pool companies to inquire about fixing the job that he had not finished, I was notified that there were numerous other people who had the same complaint about ******* and Nachos *****************************. Do NOT use this company! Do the research and go with a more respectable company.