ComplaintsforAmenity Roofing Siding & Gutters

• Initial Complaint

  05/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired Amenity in '21 to fix roof and garage damage. New roof finally went on September '23, but damages to our gutter, screens, and windows occurred. I requested someone come inspect the damages to detail a repair plan. No action was taken for several months. Amenity has been paid via insurance checks and our $500 deductible. In fact, requesting payment was one of the few times they were proactive with communication after months of silence. I was also sent to the wrong address to pay.Communication was an issue through the whole process, resulting in me doing a lot of the leg work and several instances of several months of no communication or updates. We also experienced people showing up at our house unannounced. We attempted to address this with the company, but they didn't respond. My wife has often been scared by these events as she's home alone, this was communicated multiple times to the company. We attempted to air our grievances to the owner and attempt to get all damages fixed in February '24 this year.The first call **** (owner) "reassured" me that these damages would get fixed the right way and at no cost to me. The second call, I had to express a crew showed up late and didn't know what they were supposed to do. **** raised his voice, threatened to pull the guys off the job, and then hung up on me. I did threaten a lawsuit due to the unprofessionalism, but have not proceeded. As of May 21st 2024 we are still waiting on the windows to be fixed. We recently found **** decided the sliding glass door would be best replaced and not resealed and we are now being expected to pay for the remaining balance. ***** decision has not only continued to delay our fixes, but now goes against his "reassurances" that it wouldn't cost me anything for the damages his hired contractors caused to my house. Their real address is:************************************************ I have email receipts for communications and issues.

  Business response

  05/22/2024

  Claim was not settled fully with insurance carrier through **************** until 5-23-23 as documented by received paperwork from **************** (attached from adjuster).

  Deposit provided on 6/12/2023

  Colors were not selected for approximately 2 months after insurance approval. Documented in attached document from 7-20-203. 

  Materials were ordered on 7/24 for a September production date after a wedding.

  On 9-5-23 2 calls and an email were provided to homeowner to stating commencement date of project.

  Our exterior work was complete and invoiced to insurance carrier on 12/6/23 for final payment. 

  1-25-24 Amenity notified of labor issues. After review, it was agreed upon that the issues will be fixed at no cost to the homeowner. 

  3-23-24 Interior Completion work.

  TOUCH OF GLASS AND MIRROR had provided a glass replacement quote for the repairs. Quote requested 3/8/2024, not received until 4/17/2024.

  At the cost, it was informed to the homeowners that it would be more economical if we were to charge labor and materials rate for a new door and discount the price for what the new glass sections cost, which would total 900$.

  I was informed this was agreed upon but there was no contract. As the door sizes were standard and we have numerous other projects, we ordered the door as to not inconvenience the homeowner any further. 

  We followed up with an email to get confirmation. 

  It was then interpreted that either we would replace the door for free or the homeowners would have to pay the full price. None are accurate. This information was provided to us yesterday.

  If the homeowner would like a new door, the difference is their responsibility. Glass replacement IS AGREED to be responsibility of Amenity and replaced at no charge to homeowner. If this repair is upgraded, the homeowners pay the upgrade difference.

  Voicemail was left at 11:10AM on 5/22/2024 @ ************** - again detailing this information. **************** was also informed in voicemail that we can release the costs of the glass replacement to him immediately so he can be reassured the funds are secure and he can handle the scheduling with the glass company. This would end our requirement for additional repairs. We have no issue providing coordination and scheduling.

  Please reach out to our office if you need additional information. 

  Thank you

   

   

   

   

  Customer response

  05/23/2024

   
  Complaint: 21742336
  
  I am rejecting this response because:
  
  Speaking to some of your points: 
  -Fixed at no cost to the homeowner was the only thing communicated to us for the patio doors or any other damage until 5/17 when we were told a decision was made and we would pay the difference. (emails forwarded to the BBB corroborate dates.)
  
  -3/23/24 Interior completion is incorrect, there was a no-call no-show. Work was rescheduled and completed on 4/12. Amenitys poor communication has resulted in multiple reschedulings, and appointments scheduled without our input. Including a drop off that resulted in us returning from our honeymoon unable to park in our driveway. 
  
  -Mentioned the door is standard size, but still required 3 separate visits for inspection and measurement? 2 of those visits were unannounced. We have asked for communication to no avail, and men have gotten on the roof or walked up to our kitchen doors scaring us because we didnt know workers were arriving. 
  Not to mention the anxiety we felt after we were threatened that workers might be pulled mid-job. We were left on edge for the 5+ hrs they worked in our home, without so much as a text after being hung up on. 
  
  Amenity received our payment on 2/1/24, and would have been paid sooner if Amenity had given correct information. Amenity was informed of the damages to our house on 9/15/23, and now 7 months later our home is still damaged. 
  
  What we would like to see happen: return our home to the state it was before damages caused by the roof installation. 
  That includes replacement of the sliding patio door, fixing all damaged windows and repairing our damaged gutters that were communicated to Amernity on 9/15/23 & again on 1/31/24 but never addressed. (see emails)
  
  We are willing to discuss a check payout to handle all repairs ourselves but we want a guarantee that Amenity will cover 100% of the labor & material costs for these damages. If preferred we can handle these repairs and send a bill to Amenity for total reimbursement.
  
  
  
  Sincerely,
  
  *********************

  Customer response

  05/24/2024

  Complaint: 21742336
  
  I am rejecting this response because: Hello,
  
  Please see attached for review of our claim if needed. Many of these emails corroborate dates in our response to Amenity. 

  
  

  Attachments Include:

  • "********************** Inspection" is correspondence for the roof repair scheduling, and our initial notice to Amenity that our home was damaged as a result of the installation. 
  • "Damage From Roof Install" is a recap of total damages with pictures we provided, and schedule attempts for repair of the initial claim for interior repairs to the garage. 
  • "Wrap-up" Summarization of our issues with Amenity thus far, and a plea to hurry up these repairs. All communications about decisions for the patio door. 
  • "Window & Door Replacement" after our complaint was filed to the BBB, this email was sent to us about the patio doors.

  Respectfully,

  
  Sincerely,
  
  ********************;   

  Business response

  06/10/2024

  We apologize for the inconvenience. I was given authorization from **** to communicate with you. I am the Office Manager for Amenity Roofing & Siding. My name is ****, I am cleared to get the payment out for the glass replacement we have communicated with the Homeowners about. In regard to any issues with the gutters, we can provide an adjustment or replacement, if necessary, this can be scheduled directly through our office, or as the homeowners have expressed through the BBB. Our web team has been informed to change our address online to our new address in ****** IL. 

  If you would like to follow up directly with me at ******************************************************** please feel free.

  Thank you,

  *********************

  Office Manager

  Customer response

  06/10/2024

   
  Complaint: 21742336
  
  I am rejecting this response because:

  There has been no agreement or communication about an amount that will cover the extent of damages caused. Unsure of what figure Amenity plans on using to issue this payment. We do not trust the business has our interest in mind and this response affirms that. 

  We will be escalating beyond the BBB.

  
  Sincerely,
  
  *********************

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In September of 2022, Amenity roofing installed new siding and gutters on my home. I made full and final payment on Oct 4, and soon after ***************** began sending me letters saying they were not paid for the siding, and a third letter finally came telling me that they have filed a mechanics lien on my house for payment of the siding. Amenity at first took a few calls from me but now are not taking or returning calls. I need this resolved as I paid for the complete work.

  Business response

  02/21/2023

  Hello,

   

  There was an invoicing dispute with our supplier. No notices were ever made in regards to any properties that 'owed' money due to their invoicing mistakes and applying funds incorrectly to the wrong accounts. This caused numerous issues at a time where we were short staffed. ********************** and myself have since been in contact and are waiting on a final settlement with *****************. Illness on their (*****) side has prevented a meeting from occurring that was scheduled for last Monday. ********************** now has my cell to reach out whenever he is has a question on the status. I apologize in the delay in responding to this complaint. I had previously reached out to the customer and ensured his satisfaction in my handling of the issues with the invoicing and lien issues.

   

  Thank you,

  *********************

  ************

  Customer response

  02/21/2023

   
  Complaint: 19340113
  
  I am rejecting this response because:I was supposed to have heard back from the business a few weeks ago now and still have not heard anything directly from them. **** told me he would respond that we talked, and we did, but I am still waiting on resolution and now the supplier has an illness? Even that was over a week ago, so we all still wait.
  
  Sincerely,
  
  *************************

  Business response

  02/22/2023

  As I have stated ********************* is more than welcome to call me. I have no reason to make anything up and I'm more than happy to include the building supplier in these communications.

  Customer response

  02/28/2023

   
  Complaint: 19340113
  
  I am rejecting this response because: **** has tried to call me last Thursday but I could not talk at work, and I have not heard from him again. I will try and reach him this week. I hope there is some movement on my account.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In June 2022 Amenity Roofing replaced roof tiles of my home. In 10/2022 we noticed raise tileson the front edge of the roof. On or about 10/23/22, I notified Amenity Roofing, sent them photos and was advised by their Sales -Public Adjuster, *********************** that the tiles needed to settle. I explained the raised tiles were not there previously. No response on the issue, I again texted Amenity on 11/05/22 to advise the raised tiles were getting worse. I was advised by *********************** of Amenity Roofing that he had already reported the issue to his un-named Production Manager. As of the date of this letter, Amenity Roofing has failed to respond to resolve the issue.

  Business response

  12/19/2022

  This is not our responsibility. Our shingles were installed properly. As requested by AAA insurance, S&S Metals was used to manipulate and ornreplace the gutter system. We requested it be replaced due to the issues it will cause. The issue the customer is seeing is from a flashing piece from the gutters. He needs to take this up with his insurance as they were the company that had this contractor perform the work. If he needs to file a complaint, please do so with S&S Metals out of ********** ** or with AAA insurance. Our responsibility had nothing to do with the gutters, only the roof system, and this is an error caused by the gutter flashing done by a recommended contractor from the insurance. Again, our best practice method required replacing this obsolete system. Thank you. 

  Customer response

  12/22/2022

   
  Complaint: 18545828
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************************

   

  PS......I have attached my communications with Amenity Roofing concerning their Sub ************************* and my reports of the raise tile issue. At no time did Amenity advise me the issue was the responsibility of any other company. According to their Representative, the issue was a repair issue and would be addressed. Now that BBB is involved they are attempting to blame the gutter company which Amenity sub contracted. The issue is with the roof tiles and not the gutters and the sub contractor was paid by Amenity and I issued payment to Amenity. Additional text messages to follow.
  

• Initial Complaint

  08/31/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My husband and I received a quote to have *************************** siding and signed a contract at the end of April 2021 with an estimated start date of mid/end of May. It is now September, and after several missed tentative start dates, they will not reply to texts or calls with anything more than Well get back to you. They have a deposit of over $8k and no work has been done. We now have exposed wood and the work must be done but all attempt to get a start date or any work done have resulted in nothing. We feel weve exhausted attempts to communicate directly and we need this work done to prevent further damage from occurring to our home. If they can not do it then we would like our money back but the work needs to be done immediately!

  Business response

  09/24/2021

  Hello, 

  We recieved the complaint while the work was being performed. The job is complete now. 

  A member of our sales staff informed the homeowner the material was special order but had set a tentative start date if material was readily available from supplier. Unfortunately, this was not able to be accomplished. The issue is on our companies side and relaying the information to the homeowner and the lead time it was going to take for the manufacturer to produce and send the material.

  We have also addressed this snafu in communication and must sincerely apologize for the inconvenience this has caused. 

  Please feel free to reach out to us if any additional information is needed.

  Best Regards,

  **** Gordon 

  Owner 

  Customer response

  09/24/2021

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Genesis ******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩