ComplaintsforMatt’s Lawncare & Landscape

• Initial Complaint

  06/21/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  **** was providing lawn care services for me and he was interested in buying a playset in my yard. He and I agreed via text that he would purchase the playset for $275 and he would pay me in mowing services rather than cash. Before my prepayment of $275 for services had been used, **** didn't show up for over 2 weeks to mow and would not respond to my texts when I tried to reach out about the overgrown grass. I also asked him to get me the $50 he still owes me for the playset since I would be moving out of the area in a week. I then had to pay another company $150 to come mow the overgrown grass on short notice. I am requesting that my unused prepay of $50 be returned. I also feel that I should be reimbursed for the additional $105 premium that I had to pay another company due to ****'s failure to show up when he was supposed to.

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  **** ****** with ****'s Lawn Care and Landscape is repeatedly a no call/no show when he says he will. We hired him in June of 2022. In July of 2022 he told us we were up next but didn't show up until August of 2022 and only did a few hours of work. Then it was a fight to get him to come back. He had excuse after excuse. We put money down. In October of 2022 he finally came and poured half the concrete, which he pour improperly, sloped it wrong and only 6 months later there's already a crack. Shortly after he poured the concrete, a lien was put on our house by the concrete supplier because he did not pay for the concrete out of the $3050 we gave him. Weeks and months go by and we don't hear from him. We found out others have a lien on their house because of him and also unfinished work. I repeatedly asked for a refund as I don't trust his guys to lay the rest of the concrete properly, especially since it's going against m house. He ignores my complaints (all communication is through text so I have record of EVERYTHING). His contract is not a real contract. When we spoke about a refund, he threatened, saying he would give a refund but then he'd be coming to get his concrete - which clearly suggests he will enter private property and damage it. He has done this to others former clients of his. He has a bad rep with other suppliers as well. He has also left property damage to my fence and yard that is still obvious a whole year later. When complaints are made to him he either makes an excuse and tries to push it off as long as he can, he ignores it or he threatens. We are working on figuring out if pool pipes underground are damaged from his skid steer as we have been losing water too quickly from our pool since he excavated rocks from around it.

  Business response

  09/26/2023

  I will take full responsibility for this job taking way longer than it ever should have, after the initial covid outbreak I have had a hard time getting and keeping employees, too this day. November of 2022 I tore my ACL which put myself out of work for nearly eight months, which put the company even further behind and caused us to be behind on absolutely everything we were working on, on top of already being short staffed. Also in which, I was behind on paying my suppliers due to not being paid by homeowners (not ********* in particular). I have payment agreements going with said concrete supplier to get taken care, of those that need to be. during my injury I was not on top of communication as well as I could have been. However, I have tried to reach out to ********* to correct the issues at hand in which I was told I am not allowed to be on the property. Our equipment would not have been able to damage any underground piping from driving over yard turf. I would like to come to a resolution to make all of our home owners happy, and enjoy each project that we complete. Since I have been healed and back to being able to focus on my Buisness myself, things are getting back on track. I understand the frustration of communicating through my injury and healing process, as well have been doing everything in my personal power to correct any issues that it may have caused with any of our clients. I hope that future jobs will not be affected, and that we can figure out a resolution. Can provide anything needed showing I want to fix the situation.
  

  Customer response

  09/26/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  Covid was in 2020, our job was in 2022 so that really is no longer an excuse, in my opinion. I understand if people don’t want to work, that makes your job more difficult, so then you adjust accordingly… meaning don’t take on so many jobs. Work within your means. It is no excuse for your lack of communication. **** said nothing of a torn ACL back in November; I only heard of this recently. Every time someone didn’t show up or even call, which was every single time he said they would be here, there was a different excuse. Nothing but excuses. I am not the only one who paid plenty of money up front just to have suppliers not paid, we weren’t told they weren’t paid until we got liens put on our homes. I can think of 4 of us this happened to, I won’t name names on here for their privacy. There is no reason that the money I paid couldn’t have paid for the concrete. How **** has run both the scheduling and finances of his business are a complete mess and I suggest a class of some sort, or maybe this isn’t for you. One excuse is bounced checks from clients... nobody gets that many and especially don't keep accepting checks after at least the second time. It also shouldn't be an excuse to us as it shouldn't affect us if you knew how that worked and did things right in the regard of accepting checks. 
  I appreciate responsibility being taken for lack of communication, however, I just see more excuses that don’t justify it. You have reached out to me months later after I already hired someone else to finish the job because you did the first concrete slab WRONG. It is already cracked. I sent several pictures of standing water and the cracks. You just kept telling me it was done right and anybody can see it wasn’t. It wasn’t sawcut either. I did not trust you to lay the rest because it’s up against my house. I spoke to several pool and construction companies and all said that a skidsteer very well could damage pool pipes underground and they never should have been driven over with any heavy machinery. I trusted you with that and ever since your guys did that in September of 2022, we have been losing water from the pool at an alarming rate. There is only one other thing that could have caused that and its way less likely. We are still in the process of figuring that out and if it is determined to be from the skidsteer, then your insurance will have to pay for it (assuming you even have insurance). My fence is still broken and my metal pool fence is damaged from the way your guys took it out and left it. I still have every screenshot of our entire conversation, communication with the concrete company, receipts, pictures, etc. Again, I am not the only one with a story like this as I have been in communication with another who dealt with almost the same exact things including their concrete being done improperly, paying money and not having it paid to suppliers and then having a lien put on their home. 
  
  I will need the $3050 we paid to be refunded as it will need to go towards repairing the failed concrete job and even that amount won't cover it. Insurance will need to be involved for the remainder of the repairs. We will resort to getting an attorney. 
  
  
  Sincerely,
  
  ********* *****

  Business response

  09/27/2023

  Covid was in 2020, yes, that’s when most of our trouble had started, with being able to keep workers or even getting people to work. We did get ourselves in to a huge predicament even after trying to adjust schedules due to already having so many jobs started and lined up before having any of the troubles we were going through. I do have all of the documents with dates of my injury which had been stated. Our company does require payments up front and throughout the jobs to make sure employee payrolls are covered, suppliers have always been paid at the end of the jobs with no issues before. There are currently 2 liens out in which one I will not speak of for privacy, I was told after the job was taken longer than expected I was not aloud on the property and would not be paid my remaining balance. (This was after the job was completed which I do have proof of completion, and that everything was in working order) this is also the same job we speak of a several thousand dollar check being pulled back on us, which put us in deeper. Back to this job, I had tried to come back out and fix the job as well as complete it, yes it was after my injury. We also never had our skid steer out on this property, only the mini which is not able to do damage to underground pipes that are buried. I have tried to fix the fence and other remaining things needed to be done in which I was told again, I was not able too. The other person spoken of in this response to concrete has absolutely no issues with the concrete as I have all photos and updated pictures from said property, as well as the entire job which was completed and is being used. This job spoken of was completed in full, with a check returned as well as refusal to pay remaining balance, in which is resulted in a lien on their property which I have spoke to the concrete supplier with, and am making payments on the accounts to ensure it’s taken care of for my name, however there is more to this spoken of job on why there is a lien. I have tried to correct any issues and understand frustrations with communication and issues within this job, and have always wanted to make it right. I do apologize for the lack of communication that I have had, and from the beginning of my healed injury had tried to correct those issues. 
  

  Customer response

  09/28/2023

  Complaint: ********
  
  I am rejecting this response because:
  Like I said, covid isn’t an excuse anymore, you adjust accordingly and work within your means and if you become short-staffed for whatever reason, you communicate with your clients. You continued to get yourself into bad situations 2 years later. You took my job 2 year after covid and were overbooked. I did not question whether your injury was real – I only said you never told me about it until this summer, not when it happened and that it affected your employees being able to work.
  I did not question paying up front, but we did pay $3000 up front and you did not pay the supplier for my job when you should have or at least 3 others when the concrete was delivered. Their policy states you have less than a couple weeks to pay it after delivery. Monies paid should be reserved from each job for such things - hence why you don’t seem to understand the logistics of running this type of business. Fortunately, I do. The concrete company told me how many homes (not names, for privacy obviously) had liens from business with you, so I know it was 4, and therefore you do not know who I am speaking of. I only know details of one person. The person I am speaking to had concrete done improperly that will need to be repaired in the future and did not bounce a check. You do not use monies until checks clear completely for this reason OR you stop accepting checks. Another company that I used for a different project even told me you were banned from working with them due to not paying – they spoke of having to put a lien on a home because of you and you are the reason they had to change how they do business.
  After several months of no contact, you contacted me and I explained that I did not trust you to finish because the first half was done wrong, it wasn’t addressed then and still is not. And even if you did want to fix it, our yard would still be a mess over a year later. You clearly do not have the manpower to continue and therefore I hired someone else who could get it done in a timely manner and actually show up when they said they would or not promise at all until they could. Another way a business like this should be run. When you are a no show/no call so many times, people lose trust and need to move on, they CANNOT keep waiting around for you. You become untrustworthy. That is why you were not allowed back and I communicated that. You still continued to try to come back AFTER I told you that I already hired someone else. Why would I have you come back after everything that has happened, damage that’s been done and trust that has been irreparably broken?
  Whatever the machine is called is still heavy machinery that should not have been driven over pool pipes. You never tried to fix the fence and still to this day you have not addressed the fact that you and your guys laid the first concrete slab improperly; it is sloped in the wrong direction, wasn’t sawcut and started cracking 7 months after being poured. The original slabs on our back patio from 17 years ago are not cracked.  
  
  You only tried to correct any issues after months of no contact from you and after I already hired someone else and spoke of pursuing legal action, which I still plan to do once I have a definitive answer on the pool pipes. If I’m told it was caused by something else, then you will be absolved of that responsibility. You have had a team of people that work for you, so YOUR injury actually is irrelevant. The only time you showed up to my house for any of the work was the day concrete was poured. You can still show up to job sites and supervise as I have seen others do. You become a project manager temporarily at that point. So, your injury is actually not a real excuse either.
  
  Your excuses do not work. Take responsibility for your bad business practices (besides just bad communication) and move on; learn from it and do better if you want to continue in this line of work, or any business for that ****er.
  
  My job was not completed by you, so therefore you are not entitled to full payment. The work you did resulted in damages and therefore I request a refund to repair said damages. Fixing the ruined concrete alone will cost more than I’ve already paid you.
  
  
  Sincerely,
  
  ********* *****

  Business response

  10/17/2023

  10/18/23 JA - Emailed ****hew ****** letting him know the complaint has been assigned to mediation and what the consumer was still seeking as a desired resolution. Requested a follow up email or phone call.

  10/25/23 JA - Called business and left a voicemail for ****hew ****** about the complaint being assigned to mediation and requested a call back.

  10/31/23 JA - Emailed Mr. ****** letting him know I had previously emailed him on 10/18/23 and called on 10/25/23. Requested a follow up email or phone call.

• Initial Complaint

  04/01/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 7/8/22, I signed a contract with **** ******, owner of ****’s Lawncare to complete the following work at my home residence. 20x20 x10 deck 20x20 concrete pad 60x5x 5 inches 13 steps 50x 4 wall 3 days tear out at 1,150x3=3,450 4 days to build the deck at 1,150x4 4,500 4 days for concrete pad and stairs 4,500 Retaining wall 4 days 4,500 Materials 7 yards for pad 5 yards for stairs 4 yards for walk way 3,120 for concrete Materials for retaining wall. 6,260$ Materials for deck 7,500$ Fencing for along the wall labor- 1,200 Fencing wall materials. 1,800 12x12x6 retaining walls labor for the wall 4,100$ Materials for the 12x12x6 wall 3,900 Rip rap hill side 42x13 rip rap. Labor to install the rip rap 2,510$ Materials for the rip rap 2400$ Total labor. 24,760 Total materials 24,980$ Total job 49,740$ **** assured me that they would have the job completed by September of 2022 and stated that it would likely be complete sooner. No work was started until 10/18/2022, when tear out of the old deck took place. Since the deck was removed, no other work has taken place. I have followed up with **** on numerous occasions about completing the work or receiving a refund if he wasn’t able to follow through. Each time I have contacted him he gives excuses about staffing and or inclement weather then giving future dates to accomplish the work but as of 4/1/23 no additional work has been completed. Per our agreement this is what ****’s lawncare has been paid so far and what balance remains on the account: Payment Summary 07/08/2022 - Cash $4,974.00 08/12/2022 - Check $7,500.00 10/20/2022 - Check #2107 $5,940.00 Paid Total $18,414.00 Remaining Amount $31,326.0 I would like the job completed per the contract we both signed on 7/8/22.

  Business response

  05/16/2023

  ****** it took us longer to rip out the deck then we expected, I know the job is taking longer also but every time it rains on that hill side we can’t work on that hillside like that. We are almost out of raining season so we will start making great progress, I also have deck and wall materials also that I can provide that’s it shows it’s been paid for. I hope you can understand that we cannot control the weather.
  

  Customer response

  05/17/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  We signed the contract in July of 2022, no one has been on the property since October of 2022.  I have been understanding of your staffing issues and I am aware that weather can be a factor but you haven’t made an attempt to complete any work in the last 7 months.  I submitted this claim to the BBB on 4/1/23 and you are now responding on 5/16/23 which is 45 days later.  Your actions don’t show any focus on resolving this issue. 
  
  Sincerely,
  ****** ****

• Initial Complaint

  03/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ****s Lawncare and Landscaping company did a job for me last summer... A very poor one at that...**** attempted to install a pool for me but ruined jobs along the way. He broke all of the plumbing, and the first concrete poor for the bottom had to be torn out and redone. I fired him and finished all the plumbing, fittings, and concrete myself. His crew also failed a city code inspection for grounding the entire pool area to protect us from electric shock, but again, I redid his work and I got a pass on from the city inspector. Two months later, I received a lien on my property because he didn't pay his concrete bill. So now if I want to sell my home I either have to his bills and then pay to get the lien lifted. This kid should NOT ow a business, he should be working for someone as the laborer taking orders. He is very unprofessional and lacks knowledge of pool installs and everything that comes along with it. I am not the only one who he has done this to, I am not sure why the homeowners are on the hook for dishonest contractors. **** should be the one with the lien on his property not the homeowners...

  Business response

  05/16/2023

  Durning installation of our pool we constantly had to ask the home owner not to perform work on his own, there were countless times throughout our work where he would be out tampering with our work, concrete, plumbing, electric etc. Our insurance does not cover anyone besides our employees at ****’s lawncare and landscape and this was a liability for our company. After asking several times this was still happening. This client wrote a check to us which in result had bounced, the concrete that he speaks of a lien being placed I was not paid in full for. I have since had an agreement with said concrete company and have been making payments toward. Although there is no lien on his house. I have countless text, statements of bounced check, and proof of work being done by home owners besides us. All issues within the job were corrected by us, until the bounced check when we were told we were not to come back to the property. At this time, the pool was completed in full besides for the liner installation, concrete, and plumping were completed. I had reached out to this home owner several times trying to make them happy and complete the entire job we were hired to do, which in result he would not allow. I have employees and witnesses as well as photos of our work we completed. Our company has struggled with home owners not paying within the last year, especially after jobs are completed and no issues were found until the bitter end of the job.
  

• Initial Complaint

  12/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On March 23nd I was given the quote of ********* for the project to tear out and remove the old concrete walkway and stairs, tear off the old porch and replace it and to repair several loose steps from a project they had done two years prior on the back patio. I paid ****** in cash up front. At this point, I was promised it would only take a weekend and it would be completed soon. I was told by **** on March 31st that he had all the materials and work would begin soon. This began months of excuses, being ignored, lied to, and being blown off completely. Excuses ranged from broken equipment, no staff, sick children, the concrete company pushing them back, to blaming his own employees. Around August 22nd, the old concrete walkway was finally tore and was not replaced until August 30th. They also tore off the porch and began to work on it at this time. For the next two weeks until September 12th, I was unable to use my porch or receive my mail because my mail slot is on the front porch. September 12th was the last I have seen of them. My porch is usable but not finished, and several boards are extremely loose and "need to be screwed in" per ****. My yard looks horrible. They did not bother to clean off the dirt in the existing landscaping or seed the yard. Left over building materials were piled in my landscaping and left there. It is now December 9th, and this is how my house and yard look. I have had to message ******************* week for updates because he does not provide them without me reaching out. He has told me almost every week that they would be out and then never showed. I have pleaded with **** to complete this project. This has been extremely stressful and my home has been left in an embarrassing state. He had promised again that he would be out today and again dud not show up. I messaged and called and was ignored. It has become clear that working with him directly will not resolve this, and I need help in resolving these issues and getting my project finished.

  Customer response

  04/13/2023

  I have heard from the company.  We talked and at first he was refusing to finish the job because I filed the complaint.  Then he told me he would finish it.  Now he will not answer my calls. 

  Business response

  05/16/2023

  During this job, it definitely has taken longer than we had initially anticipated. Several the material items have been on back order and dates have came and gone one when we would be able to receive the material to have our job completed in full. We have done everything in our power to keep this particular job running smoothly unfortunately there has been a lot out of our control for completion. We have also done a lot of work at this home that we did not charge for because of the circumstances and wanting to keep our home owners happy. Thats always our first priority. Equipment and employees were a huge issue for us over the last year, which has resulted in a lot of our timing issues which were not expected. We will not leave any job until it is completed unless issues as far as ordering material occur. We strive to do our best and always make our clients 100% comfortable and happy. We have since been in contact with all of our clients and had a plan in place.
  

  Customer response

  05/16/2023

  Complaint: 18550548
  
  I am rejecting this response because: No one has been in contact with me since March of this year. At that time I was told by the owner of the company that the job would not be completed. I don't know what "extra" work he is talking about. He has not finished the actual project. There are still several boards that are loose and have not been properly secured. **** had looked at the porch and even said that needed to be done. There is no plan in place to actually finish the job and he has not spoken to me about scheduling anything to finish this project. If he contacts me I would be happy to discuss a plan to finish this project even though it has been over a year and I have had to deal with countless broken promises and questionable work from this company.
  
  
  
  Sincerely,
  
  ***************************

  Customer response

  09/12/2023

   

  9/25/2023 PE:  Email from consumer:  **** did finally "finish" the porch and it's as good as its going to get I suppose. So I have no further business with them. I wish he would have done a better job and it wouldn't have taken over a year but it is what it is. So he finished it that's good enough I guess. So I guess nothing further needs to happen. If you need more info just let me know.  Thanks,*****

  .9/22/2023 PE:   Emailed ***** to let her know that the case has been moved to mediation.  Asked her desired outcome.  Left vm as well.

  Business response

  09/12/2023

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*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩