ComplaintsforAspen Dental
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Complaint Details
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Initial Complaint
09/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 4th, 2021, my 91 yr. old Father went to Aspen Dental for a cleaning. Well before you know it, they've conned him into 3 fillings, scaling and planing, anti-microbial treatment, a harsh fluoride treatment and boundless x-rays, etc. After these unnecessary procedures, my father had painfully sore gums, red painful sores and a very dry mouth. He couldn't eat his favorite foods without his gums hurting and lost 15 pounds he couldn't afford to lose; he was already skinny! He became very depressed and suffered being in constant pain. They told him to buy a $100 mouth wash, didn't help. He drove in at least 20 times complaining about his mouth pain, dry mouth and sore gums. I was in town from LA and came in the office with my father on May 3rd. The dentist was so rude, she called me a liar!!! Not professional. She said his gums were not caused by their office or procedures. They've recommended him to see a Periodontist. He went and now they want to do a biopsy on his mouth sore. Another painful procedure. I told Aspen I want a refund for all the pain and suffering he received. I didn't even ask for the full amount, only $1000 but now I'm seeking the full amount, $2,238.00. My Dad didn't need these invasive expensive treatments that made his gums worse. Between May and August, I've sent several e-mail requests to the office manager ******, with no resolve except him saying that my father has an autoimmune disorder, so wrong!!! On August 9th, I spoke with ******, the account manager who was very rude and flippant on the phone. She said if your father didn't need these treatments, why didn't he say so? WHAT? He was listening to the Dentist and thought he needed these treatments. They have zero empathy and only think of upsells, especially taking advantage of the elderly. They are frauds. I told them I would be contacting the BBB, write scathing reviews on all platforms, take them to small claims court, etc.Business response
09/20/2022
Response attached.Customer response
09/27/2022
Complaint: 18008819
I am rejecting this response because: They have yet to reach out to me or my Father. I've reached out to *********************** as in response to her letter below. I've left a voicemail on Sept. **** and **** with no call back or response. I'm going to send an e-mail now.
Sincerely,
***************************September 20, 2022 Office of the Better Business Bureau RE: ***************************** Aspen Dental Account Number: ******** ******************** Case No.: ******** Dear Sir or Madam, Thank you for the opportunity to respond to the complaint filed by ***************************** on behalf of the ************, ** Aspen Dental branded practice, owned and operated by ** Judge Dental P.C. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say Yes to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws. Sincerely,*********************** Manager, Regulatory Relations Aspen Dental *************** ******************************************************************************************** On behalf of ** Judge Dental P.C. Phone: *********************** Fax: ************ Email: *********************************Business response
10/13/2022
This complaint is still being worked on. Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.