ComplaintsforBestPysanky, Inc.
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Complaint Details
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Initial Complaint
01/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This business sells new items. I visited their site earlier this month to purchase several Ukranian Christmas Ornaments. In total I purchased 7 ornaments. When my order arrived, I found only 2 of the ornaments were made in ******* the remainder were made in *****. I contacted the seller and was told they "Sell items made in *************************************************************************. If you see MADE IN ******* in the description that means the item is made in *******" I asked why don't the descriptions say Made in *****? When they say made in *******? They responded "Typically we don't advertise it. For ******* items we skip it or add imported to the description."This is a very deceptive business practice. I would never have purchased the items had I known they were made in *****. These are new items and the country of manufacture is clearly known but deceptively hidden among higher quality items.Business response
01/25/2022
***** makes high quality products including iPhones, iPads and Macs. The quality is outstanding. We never stated ALL of our items are made in *******Customer response
01/26/2022
Complaint: 16481136
I am rejecting this response because:If the ornaments/products made in ***** are so high quality, then why don't they state proudly "Made in *****".
The don't advertise made in ***** because they know they are not the same quality or desirability as those of those made in Europe. Furthermore, from toxic paints to contaminated pet items ***** has flooded our markets with sub-standard quality products. I would NEVER have purchased them had I known this. They DO NOT have the government standards of purity or quality control of European and American made products. The lack of stating made in ***** when they state other products are made elsewhere makes this a blatant "bate and switch practice." I should be fully refunded with no obligation or hassle of return. They have wasted my time and efforts as I work to build a QUALITY collection of American and European objects by their negligence and omission.
Sincerely,
*******************Business response
02/06/2022
The items we sell are designed in ******* and made in factories all over the world.
nowdays its a common practice.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.