Business ProfileforHospitals & Medical Centers Advanced Skin & MOHS Surgery Clinics

On June 15, 2022, I received a Botox cosmetic service at the ******* Park location. There is a rewards program that this office and most dermatology offices use called Alle and, at the time of service, the individual who manages the office's account with the ************ was not available. By entering my rewards number, which I was unable to do at the time of service, I was unable to use $75 and $50 account credits towards my purchase. As I was required to pay at the time of service, I confirmed with the front desk that I would be credited/refunded the $125 later that week once an appropriate employee could be contacted to log into the Alle site. To confirm: I overpaid that day as the office was not prepared and had recently had staff turnover. Additionally, I was unable to have the office log my rewards points to my Alle account so I have since missed out on promotions. I have received this service in the past at this office and the Alle account was used every time. I don't know what staffing issues are ongoing but I would not have returned to this office and would not have paid them if I didn't know that they would ignore me and overcharge me. Since June 2022, I have been trying to get this resolved, to no avail. I finally got through to someone in September, and that individual was working with the office and Alle to figure out how to refund me and add the points to my Alle account, however that person has since left and I am unable to get anyone to answer the phone or call me back. I have called the office and left voicemails and emails probably 25 times at this point and am ignored. Key points: I overpaid for a service in June and am owed $125 by this office. Additionally, I am owed Alle points that the dermatology office must credit. This is a standard service and process that this office had always managed in the past. No one has been willing to work with me to resolve so I must resort to contacting BBB to help. I believe one of the doctors is being sued.