ComplaintsforJ Blanton Plumbing

• Initial Complaint

  04/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  J. Blanton has sent me an invoice via phone and email for services they have not performed. The service address indicated on the invoice is purposely wrong. An investigation needs to be done. They called me on the phone and requested me to pay them $250. I explained to them twice you have not done any service for me. I did call the company to inquire about plumbing services (nothing more). They are now asking me for $ ( harassing me like that have provided service to me) ??

  

  Business response

  04/30/2024

  Hi ****, 

  You called J Blanton Plumbing and once we arrived to your house you did not answer the door. The invoice you received is for $0. 

• Initial Complaint

  04/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  - on April 4 J.Blanton came out to clear a clog in our bathtub, they were unsuccessful - on April 5 J.Blanton came out with another technician to try to clean the drain. It was unsuccessful. They told us we would need to tear out the bathtub in order to access the clog. Our job would be treated like an emergency since we only had one bathroom. - we received a text confirmation from **Blanton on Sunday April 7 reminding us of our appointment on Monday, when they promised to start work - We got a call on Monday April 8 to schedule the start of work. We told them we thought they were on their way. We were told sorry this happens all the time, they need to schedule it for the next day - over the several days they removed the tub, cleared a clog and then put back a new tub incorrectly so it is not functional to tile around. We found this out on April 16 from our tile person that they did it incorrectly - On Tuesday April 16 in the morning we called to get the bathtub moved to the correct location we were told no one was available to schedule the service and they would call us back right away. Three hours later we called back and they told us they couldn't come out until Thursday.- Thursday a technician arrived 3 hours after the scheduled time and said he could not complete the job because he didn't have enough hands.- We asked to have it scheduled, we were told we had to wait 4 more days. We expressed our frustration since it's not being treated as an emergency and not being scheudled accurately. The person on the phone offered a refund and we accepted this. They said a manager would call us in the morning to authorize it. - We had to call as they did not call us like they said they would. After 2 attempts to call back we finally were able to talk to a manager who then refused to offer the refund.

  

  Business response

  04/30/2024

  Hi *****, 

  At that point there was no refund to be given as all work was completed. The bathtub being installed 1 inch too far back back well under warranty. The agents over the phone cannot guarantee a refund, which is something I explained over the phone. This work has now been completed, and I do apologize for the delay in getting the job done. 

• Initial Complaint

  04/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a member of their no-drip club and used J. Blanton to do a repair on an issue my tenant had. They did follow the contract at all which you can see in my email where they failed to show up twice.Secondly, when they did show up they said it was a drain repair at $1400. I needed to pay $700 up front. I paid and they showed up a few days later to do the repair.After a small amount of demo the plumber called and told me it was not a drain repair but that I needed to simply caulk around the tub. I hired someone to do this.2 days later my tenant called and said the leak was worse. I ended up hiring a different plumber who then fixed the problem.I contacted J Blanton about a new invoice expecting a refund. They took the old invoice and changed it to a $700 inspection. It's a complete fraud.Also, in the documentation I was supposed to receive special discounted pricing. This certainly is special.I am requesting 787 to account for credit card interest.

  

  Business response

  04/30/2024

  Hi ********, 

  We've emailed back in forth several times and I told you I'd issue a refund after we received a plumber's report from the other company and determined the work that we did not incorrect. 

  Thank you

• Initial Complaint

  04/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Business continues to auto withdraw money for services already paid for in full.

  

  Business response

  04/12/2024

  Hi *****, 

  The $14.97 that was withdrawn from your account to pay the monthly membership has been refunded and now that we received the check to pay off the membership for the remaining of the year, your card will not be charged. 

  Customer response

  04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A plumber came to do routine maintenance and they were selling the no-drip monthly service. The plumber stated that the service could be cancelled at anytime, then the company stated that it was a year contract, which is fraud.

  

  Business response

  04/12/2024

  Hi *****, 

  It is a 1 year commitment but your membership has been canceled. 

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 3/20 I had a service call with J Blanton plumbing and they determined I needed a new garbage disposal. The technician recommended a stronger one than we currently had and they installed it for $1,230. We later figured out this is not compatible with regular home electrical outlets. They did come back and install a lower powered disposal but are refusing to refund us the difference in cost, which is approx $400.

  

  Business response

  04/08/2024

  We properly installed the garbage disposal system at a fair price. The electrical system within the home is not compatible with the disposal system we installed. It needs to be upgraded and we are not an electric company. Electrical upgrades would be performed at an additional cost by an electric company. Not a plumbing company. There is no price modification because the work we performed was up to state and city code.

  Customer response

  04/09/2024

   
  Complaint: 21536392
  
  I am rejecting this response because:
  The professional from this company looked at our electrical system and recommended the product they sold us, even though it was not compatible with standard household outlets.  They then installed a product that is over $400 less expensive and are refusing to refund us the difference in price.  We currently possess a product valued over $400 less than we paid and would like to be refunded the difference in cost. 
  
  Sincerely,
  
  *****************************

  

  Business response

  04/30/2024

  Hi *******, 

  You got two jobs done for the price of 1. You also initiated a chargeback on your credit card for more than the difference between the two jobs. There is no refund to be given. 

• Initial Complaint

  01/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was given one price to complete a toilet issue and when they finally finished doing 1/3 of the repair, I was charged $6800. The technician in the beginning said to do hydrojet and it was the best option, well that was a lie because according to him it didn't work. This company is unfair and unprofessional with their end results. The date this transaction occurred was on January 5-8, 2024. The technician told the landlord that what he was doing would work for the entire strip mall and it did not. My landlord had to call another plumber to fix the remaining two businesses plumbing issues and now I am stuck with an excessive bill due to their incompetence.

  

  Business response

  02/16/2024

  We initially quoted ******** $2630.23 to hydro-jet from the roof to try and regain flow to her toilets. This was unsuccessful so ************** suggested an additional job for $3400 which would be to install a 4" clean out to be able to properly rod and hydro-jet. This 4 clean out install was required to clear out clogs and prevent rodding from different toilets to try and restore flow. The landlord called another company prior to us beginning work. We did not do a rodding as it was a temporary fix and the day care was closed. 

  
  

  Customer response

  02/19/2024

   
  Complaint: 21164503
  
  I am rejecting this response because: this an out right lie!!! I have used this company before and never had this happen. Also, I was told they would rod out the system and they did not. The landlord called another company because the technician gave empty promises. 
  
  Sincerely,
  
  *******************************

  

  Business response

  03/01/2024

  ******** sent me a screen-shot of the Zelle payment made to the other company and it was done before we began work. Ultimately, ******** is not the owner, it is her landlord's responsibility to reimburse her for the expenses.  

• Initial Complaint

  12/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company overcharged me for service (over $1000) and I have been waiting for a refund of $200. I have called on a weekly basis since October and no response.

  

  Business response

  01/04/2024

  ***** reached out to us on 11/06/23. I processed a refund via check on the 7th of November, however, it was sent back to us. I sent out another on the 11th of December (the owner was in and out of the office) and she has received it. I do apologize for the delay in receiving the refund. 

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Called for a root cutting in my sewer line. First representative quotes me a starting price of $250... and I'd need to pay a $49 deposit fpr the appointment which would be taken out of the total..the plumber arrived out of uniform and laughed at the price and said that no project of theirs starts at $250.He then quoted me 765 for the job. Feeling defeated and no other choice I had them start the work. They took awhile and said we had cracks and need to line the pipe that would cost 10k. Having the city double check to make sure no cracks are on their side... they said that nothing was done. That 4 ft toward the house is completely blocked with a small puncture allowing minimal flow to make it look like they did the job. They also charged the 49 on top of the total. They left roots and gloves in my yard. I'm needing a second plumber to do the job. I have recordings of it not being done. Recorded by the city.I want a refund from j blanton. Photo of over priced invoice. And city camera showing roots not cut.

  

  Business response

  01/02/2024

  I spoke to ******* and explained we do not give out pricing over the phone for the reason, that every situation is different and pricing can vary significantly. It was a mistake on our end to have given her a base price because the estimate she got was a lot more than that.

  Based on the conversation I had with *******, there are cracks in her sewer from the roots and a permanent solution would be a sewer lining for $10,000. Since this will not be *******'s permanent home, she chose to not make the investment. I personally refunded ******* the $765, keeping the $49 scheduling deposit we charge to send out our licensed technicians. 

  Customer response

  01/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  But they are not being truthful. They said there were cracks but the city came to inspect and found them guilty of not doing the service correctly and lied about cracks. There are no cracks damage to the pipes. They're called joints between pipes. I personally watched the video and saw no cracks or damage. The company tried to convince of doing th service anyways and I declined the coating that would cost 10k because the coating is unnecessary.

  I indeed got a refund but this company was still responsible of not doing the service correctly, over pricing, turning off my homes heat for no reason, and lying about damage to pipes. 
  Sincerely,
  
  *******************************

• Initial Complaint

  12/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am seeking J Blanton to finish repairing my shower. I have been without a working shower for two weeks and have paid $3306 (90%) to them. They replaced my shower valves but did not install the trim. No one will return my calls about finishing the job. //My downstairs neighbor originally called J Blanton on 11/20/2023 to inspect water damage in my unit. They came up to my unit and identified that the issue was a leak in my shower. The technician removed trim from my shower so I could no longer use it. I signed an agreement with them that they would replace all valves and trim in my shower for $3480 (parts and labor). I paid a 50% ($1740) downpayment to secure an appointment. //A different technician came back on 11/27 and replaced all of the valves in my shower. That technician said he didn't have time to put the trim on and someone would come later that week to finish the job. I was charged another 40% ($1566). //A third plumber came on 11/29. He had no information about the job. I told him the trim still needed to be installed. He said that he thought the trim and valves didn't match each other (meaning the trim couldn't be installed properly), and one of the valves would need to be re-installed. He left and said the office would call me. //I called J Blanton on Thursday 11/30 to get an update. I was told a manager would call me back. I received no call back that day, but I got an email saying a technician would come back Friday 12/1 at 12pm. //On Friday 12/1, no one came as of 3pm. I called J Blanton for an update, and was told by one receptionist that I in fact did NOT have an appointment scheduled, then by a 2nd receptionist that someone was coming at 6pm that night, then by a 3rd receptionist that no one could come that night and that a manager would call me. //On Sat 12/2, I called J Blanton again for an update. I was told again that a manager would call me back. I said I would contact BBB if I didn't get a call back by EOD. No one called back.

  

  Business response

  12/29/2023

  We apologize for the delay in getting the job completed and in the lack of communication. At the moment, we had a new team in charge of managing installs and their planning was not the best. We did make it better for *****. We provided discounts, finished the job, and even went back to perform additional work at her place. 

  Customer response

  01/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩