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Business Profile

Promotional Products

Sunjoy Group, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/17/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warranty Issue:I have purchased an outdoor Gazebo on Aug, 2023 through Walmart..com. There has some parts has been broken a few weeks ago and got big damaged due to ** storm. I have submitted warranty service since still in 12 months now. They have refused the service request because they dont take responsibility for nature climatic factors. Actually the roof has been bent before CA storm. I think they need to take responsibility for warranty service. If not, they should give me the solution way.

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 outdoor chairs from Big Lots. The brand is ******** who has a 5 year warranty. However Big Lots purchased Broyhill and now has Sunjoy Group manufacturing the furniture. It is past the one year return period for Big Lots so they said to contact Sunjoy for replacement parts. The rattan on the two chairs is brittle, cracking and just falling to the floor. It's the entire chair!! Sunjoy does not have replacement parts for these chairs and had not responded to emails asking for another purchase option. I made a complaint with the BBB towards Big Lots but it was determined that Sunjoy was who is responsible.

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June 2023 I order** a replacement canopy for our Regency II Gazebo bas** on the model number in the owners manual which came with the Regency II Gazebo when it was purchas** a new a couple of years ago. The cost of the replacement was ****** Once the replacement canopy arriv** I went to put it on the metal frame only to discover it was approximately 3 inches in width short. I contact** the company was told that I must have the model with an E was told I would be charg** a restocking fee and ***** and how to repack the canopy in all of its original packaging, I would be sent the next day a return shipping label. Next day came no shipping label in my email. I contact** the company again was told the shipping label maker was down and to just keep the canopy. My wife, *******, contact** the company and question** why we were being charg** a restocking fee for an item that does not fit bas** on the model number and being told to keep the canopy. one of the representatives for the company said to soak it with water it will stretch and fit, my husband soak ** it 3 times still did not fit he sent the company photos of canopy not fitting After multiple phone calls emails back and forth my wife was inform** a ***** cr**it had been appli**. To this date we do not have a return label and our cr**it card was cr**it** ***** due to restocking fee instead of a full fund of ******

  • Initial Complaint

    Date:07/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************************************************************************************** Saturday, July 15th, 2023 c/o ********** and/or Owner SUNJOY.** ********************************************************************************************************************* ******************** Regarding: Very Serious Complaint Dear Sunjoy.** Executive:Good morning or good afternoon to You!How is your day today in sunny *******, ******** and/or wherever else You are in the World?My day could be going much better, thank you, except due to the Fact that I bought a Desk through Staples which was their Only Model That They Had Left In The Store and so I chose this Desk because of the Look and of course of the Size for my place.Yes, I do like it however, there are some Small Visible Scratches On The Front Glass Portion and all that I want is to please have the Glass Replaced Without Giving ME A Hard Time In Doing So!I just took a picture of the label from under the desk which I have enclosed in the attachments for your reference and further review.For Your Information: I am also writing out what I read from your label as well for your reference and further review. Thank You.Factory Name: GOODLUCK_FA SKU#: ******** Model#: B201000900 MFG Date: 10-20-2020 PO#: ******** Product Support#: ***************** TSCA Title VI Compliant DO NOT REMOVE THIS LABEL Made In ***** (B)If You would like ME to return the Scratched Glass Top back to your company, then please send ME a ********** and/or *** Shipping Label and I will do so as soon as possible.If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint and/or Concern in further detail, then please call ME at: Voice/Messages/Text: **************.You may also email ME back at: ************************** or [email protected] am more than looking forward to hearing back from You with a Positive Response some time in the very near future.Thank you.Sincerely yours,****** ******************* Angry And Upset SunJoy.** Desk Customer

  • Initial Complaint

    Date:05/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 28 2023 I filed a claim with the SunJoy Group for coverage of a Broyhill Gazebo where the canopy dry rotted over the winter where it was packed in the original box for storage and the screen faded. The Gazebo was still under the 1 year warranty. It was purchased June 3, 2022. They requested pictures of the tear and a copy of the receipt which I submitted on April 30, 2023. I requested an update status of my claim on May 8, 9, and 14th with no answer. I sent all the information again to the SunJoy Group on May 16th requesting an update and have not received a status. I requested an update on May 18th and received no response.

  • Initial Complaint

    Date:04/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have purchased a gazebo for $800 intern they never sent the parts to put the gazebo together as far as the nuts and bolts which I found out later most companies send you what you need I contacted them about it after trying to order it myself without any of their help online at Amazon wasting money ordering the wrong thing two or three times they said they will refine $100 for the inconvenience which would include $60 that I spent on a nuts and bolts that were incorrect and $40 inconvenience I was to send in the receipt from Amazon Amazon doesn't really give receipts so I sent what I had I never got the money back at this point the gazebo is still in the box 8 months later and I would like to return it with them paying for a return shipping and pick up or give me $200 off the gazebo and send me the right bolts the customer service has been for it's mostly by email and overseas and a lot of Representatives don't know what they're talking about I am tired of wasting time with this company and I have found that the same gazebo you can get for $500 from two other stores that are actually close to me they may be just a little bit different but the same size I need somebody to deal with this now I tried to respond back via email and no one has responded this is too much money to waste on something that you have to spend additional money just to try and find the right bolts and then deal with customer service that is poor.

  • Initial Complaint

    Date:08/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two outdoor chairs about one year ago for $500. I have kept them covered when not in use. Even though I have kept good care of them they are cracking and breaking apart on the arm rests and on the top of the back of both chairs. I have contacted the company and they are refusing to do anything about it. I believe they should make good on a defective product. These chairs should have lasted well past one year.

  • Initial Complaint

    Date:05/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought the product from Big Lots on May 10, 2022 however this item is manufactured by this Sunjoy Group. We found out upon purchase that multiple critical items such as main legs of the gazebo were severely damaged and also missing critical multiple hardware. We already took down and disposed our current gazebo and was in the middle of installing this item. As we were not able to further proceed with missing pieces it was just fragile frame standing ** in our yard. We contacted the company immediately for assistance. Not only they never answer the phone or it is impossible to get through not once we received feedback for our online inquiries either. We were finally able to get through a phone call after 5 hours of waiting. We were then told that first they are not responsible as item was purchased from third party. Although we didn't purchase the item directly from them but this was manufactured and distributed by this company? The item is under the warranty and basically they were refusing to take the responsibilities. We were then told that due to lack down in ***** I would have to wait until end of July to get my missing pieces or replacement. We found it extremely upsettting and rather ridiculous that they were being extremely irresponsible and while the brand new item is still in stock on their website they are refusing to process the warranty on not our fault but their defected items. Why should consumer be responsible of going through returning over 600lb items at our own time and cost when in fact this was defected item? I purchased a brand new condition item not defected one. Neither Big Lot or Sun Joy is trying to be responsible for what they sold and placing the burden on the customers. It is unfair that they are making profits and not being responsible for defects that they sold to customers and not only that all the trouble we went through. We ask they pick and dissemble this defected items at their cost and replace us with brand new condition item

Sunjoy Group, Inc. is NOT a BBB Accredited Business.

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