Business ProfileforLakeshore Recycling Systems

We began our service with DC TRASH OF ************ on October 2, 2017 at a cost of $60.00. At that time, there was no charge for containers. We used our own trash container and used the DC TRASH recyclable bin. When DC TRASH merged with LRS, we never received any information regarding the cost of recyclable bins. When we received our statement for July 1-September 30, 2023, our cost was $111.00. We decided to look around at other companies and their costs and policies. Our last pick up was July 31, 2023. Our September 13th invoice balance was for $103.43 which included trash removal and one regular trash container and one recycling bin. On September 19, we talked with someone and paid $37.00 and closed our account. Unfortunately, we didnt write down who we talked with because we assumed that this was all handled. On October 19th, after receiving another invoice, my husband talked with ****. He said that he would have someone call us back. No one ever did. In January, we received another invoice and my husband talked with ******* on January 10. She said that if we paid $30 for the recycling bin, then all the other charges would be dropped. If we didnt, then this would go to collections. We sent a check for $30. On April 4th, we contacted customer service again and talked with ******** and then with ********. She thought that the $37 payment was never accounted for. She closed the account and set the balance to $0. We received our April invoice with a $15 late fee and a balance of $81.43. We ignored the April invoice thinking that maybe the system hadnt caught up. Last week, we received another bill for a $15 late fee with a balance forward of $96.43. I sent a letter in January and will be sending a letter tomorrow. We have been going through the process of closing our account for a year and that just isnt right or acceptable. We keep being told our account is closed and we will owe nothing if we just pay one more fee.